Guest Services Attendant

You’ll connect Queensland. We’ll connect you to an amazing career.

As a Guest Services Attendant you will be based in Freshwater however you will work on board our Kuranda Scenic Rail to provide exceptional customer service in both our Heritage and Gold Class services. On arrival at Kuranda Station, you will serve customers in our tearoom and assisting with providing food and souvenirs prior to returning on the afternoon service. The Kuranda Scenic Railway is such an iconic and unforgettable journey for our customers with spectacular waterfalls and picturesque scenery as you travel through 15 handmade tunnels and across 37 towering bridges whilst receiving exceptional customer service. 

Benefits that Count 

All that Queensland Rail achieves each day relies on the hard work and talent of our teams. That’s why we offer a range of attractive benefits designed to help you bring your best, including:   

• Approx. $31 per hour + 12.75% super + 5% flex agreement allowance + penalty rates for Saturday, Sunday and Public Holidays 
• 5 weeks annual leave per year 
• Work within a supportive and multi-skilled team environment to make a real difference in the passenger experience 
• Incredible opportunity to work onboard such an iconic and world heritage tourist train 
• Opportunities for development and progression 
• Two weeks of paid training upon commencement which will be in Brisbane with additional on the job training and support provided 
• Enjoy discounted rail travel 
• QRI Lifestyle offers members access to over 2,000 exclusive discounts and services 
• Prioritise your physical, emotional and financial wellbeing with our range of free services 
• You and your family can get fit and have fun with access to over 380 gyms and pools with our Fitness Passport  

As a Guest Service Attendant some of your duties will include:

• Create a memorable onboard customer service experience for all passengers

• Verify ticket validity, ensure correct seating and maintain onboard presentation standards
• Perform catering duties in our refreshment room at Kuranda Station or in our Gold Class Service, adhering to food hygiene and responsible service of alcohol regulations
• Report incidents, activities and defects to the Senior Guest Service Attendant
• Stay updated on Queensland Rail Tourist Train service, products and third-party travel offerings 
• Working within a team of up to five, in a non-airconditioned environment. 

Hours

This is a permanent part-time opportunity which guarantees 53.6 hours per fortnight however depending on the needs of the business you may be required to work up to 76 hours per fortnight. Currently, the average Guest Service Attendant consistently works between 65-72 hours with regular opportunities for additional shifts.

The hours that you will work will be between the hours of 0745 to 1606 or 0855 to 1736 on a rotating roster which will include weekends and public holidays. 

The ideal candidate will have:

• Resilience and adaptability.
• Ability to undertake a variety of manual handling tasks including cleaning and lifting of heavy luggage up to 20 kilograms.

• Excellent interpersonal, communication and conflict resolution skills
• Ability to work effectively in a team environment 
• Strong work ethic and willingness to go the ‘extra mile’ 
• A safety conscious attitude 
• Be prepared to work onboard in a non-air-conditioned environment 
• Previous customer service experience from a catering/ tourism / hospitality / retail background would be highly desirable.
• Responsible Service of Alcohol (RSA) is mandatory prior to commencement of employment.

For full position responsibilities please read this Position Description.

Your journey matters. Make it with us. 
There has never been a more exciting time to join Queensland Rail. We offer boundless opportunities to support your career today and for your future. Apply before 11:59pm Sunday 5th January 2025.

Applicants for roles at Queensland Rail will undergo pre-employment alcohol and drug testing if they advance in the recruitment process. The selection process may include pre-employment health checks and background screenings.  We’re a team of thousands and we’re proud of our individual journeys and stories. And as we grow, we need more diverse backgrounds and perspectives than ever before. We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. To learn more about this career opportunity, please contact Jelena Nikolovski via email at Jelena.Nikolovski@qr.com.au