Trainee Guard

The role of Train Guard (Qualified) is highly responsible and sought-after and is pivotal in enabling us to connect communities by transporting our customers safely and efficiently across our network. To achieve this, you must be someone who can demonstrate that you:

  • are responsible for the safety of your train and customers
  • are customer focused and can manage conflict
  • care about what you do and like to make a difference
  • can remain focused and deliver in high pressure situations
  • are fluent in spoken and written English
  • are resilient and can adapt to changing environments
  • can work as a team to deliver outcomes and solve problems
  • are committed to continuous improvement and ongoing learning and development
  • are aligned to Queensland Rail’s values and behaviours

Key responsibilities as a Train Guard include:

  • identifying, reporting and rectifying faults and failures according to Queensland Rail’s network rules and procedures;
  • communicating information about train services, stations, delays, connecting services and answer any passenger enquiries where possible;
  • providing quality customer service and physical boarding assistance to customers as required;
  • maintaining route knowledge of station interfaces and departure signals;
  • supporting the Train Driver in the safe operation and protection of the train;
  • demonstrating a one team approach;
  • understanding and working in accordance with Enterprise Agreement conditions, policies and procedures relevant to your role;
  • contributing to service delivery performance and continuous improvement;
  • dealing with critical incidents and/or emergency situations;
  • signing-on at designated locations across the SEQ network and familiarising yourself with relevant documentation.

Train Guards may experience near collisions and/or traumatic events and play a vital role as part of the overall incident and response management. Queensland Rail provides support services to ensure the health and wellbeing of our traincrew.

 

How do I become a Trainee Guard?

In order to be considered for either of these positions, you will need to submit an application when a role is advertised. We do not have regular intakes scheduled for these positions and they can be advertised at any time. Unfortunately, we do not know when the next intake will be.

We recommend signing up for Queensland Rail job alerts that way you will receive notifications relating to Queensland Rail’s career opportunities that interest you. Please go to Job Alerts for information on how to set alerts.

 

Are there any courses / qualifications that can help in my application to be a Trainee Guard?

As these are Trainee roles, Queensland Rail has a specific training pathway which identifies the range of modules Drivers & Guards need to be competent including theoretical training and practical and competency-based training. This training is tailored and specific to Queensland Rail and in conducted in-house upon the successful appointment into a Trainee Driver or Trainee Guard role.