Banking Services and Support Officer

You’ll connect Queensland. We’ll connect you to an amazing career.

Queensland Rail stands on the foundation of true connection, encompassing the relationships we foster within our teams and the communities we serve across the state. For over 150 years, we've been instrumental in linking people and places, and now we invite you to contribute to our proud legacy and shape a brighter, sustainable future.

About the role
 

Join our dedicated Banking Services team at Queensland Rail as a Banking Services and Support Officer (AS3)!

This opportunity is ideal for someone who thrives in a collaborative environment and enjoys working in a role that combines precision with customer service.  You’ll play an essential role in supporting QR’s financial operations, ensuring timely and accurate processing of transactions and providing high quality support to our staff on Cabcharge and expense management queries.

Key responsibilities include:

• Assisting in the preparation and processing of local and international electronic funds transfers (EFT) payments.
• Accurately allocate incoming payments to customer and General Ledger accounts in SAP.
• Handle Cabcharge voucher requests and assist with credit card inquiries.
• Monitor and manage a high volume of emails, addressing queries promptly and professionally.
• Provide additional administrative support to ensure smooth operations within the Banking Services team.

What we’re looking for:

• Basic proficiency with MS Excel, Word, and Outlook for efficient handling of data, documents, and communication.
• Experience using SAP Concur, with familiarity in processing credit transactions or working with expense management systems.
• A foundational understanding of finance or banking operations to support the team’s core functions.
• High level of attention to detail to ensure accuracy in all financial processes.
• Effective communication skills to handle a range of inquiries with clarity and professionalism.
• Strong time management abilities to juggle multiple tasks efficiently.
• An aptitude for understanding new systems and processes, with a proactive approach to your work.

Click here to view the full position description.
 

Remuneration & Employment Type

This is a 12-month fixed-term, fulltime position, based in Brisbane CBD with a starting base salary of $82,857 plus 12.75% superannuation and hybrid work options to support the balance between work and personal commitments.

Benefits that Count

All that Queensland Rail achieves each day relies on the hard work and talent of our teams. That’s why we offer a range of attractive benefits designed to help you bring your best, including:

• Balance your work and personal life with flexible working options
• Enjoy free travel to work and discounted rail travel
• QRI Lifestyle offers members access to over 2,000 exclusive discounts and services
• Prioritise your physical, emotional and financial wellbeing with our range of free services
• You and your family can get fit and have fun with access to over 380 gyms and pools with our Fitness Passport
• Eligible employees can receive up to 100% reimbursement for professional membership fees
• Shape your rewarding career with clear pathways, innovative projects and opportunities for growth and leadership.

And more! Click here to see the full range of benefits available to Queensland Rail employees.

Progress that Counts

Joining Queensland Rail means being part of an exciting future where you'll welcome millions of international passengers for the 2032 Olympic and Paralympic Games. Our Cross River Rail project will transform travel across the South East Queensland network, doubling passenger journeys to 80 million over the next decade.

To support this growth and enhance customer experiences, we're committed to key initiatives, including building three new Gold Coastline stations, implementing the $2.6 billion Gold Coast Faster Rail Project, introducing 65 new Next Generation Rolling Stock trains, improving station accessibility at eight main stations, boosting North Coast Line capacity and upgrading Central Station.

 

Your journey matters. Make it with us.

There has never been a more exciting time to join Queensland Rail. We offer boundless opportunities to support your career today and for your future.
 

If you’re ready to take on a new challenge, we’d love to hear from you!  Please submit your resume and a cover letter outlining your suitability for the role by 11:59 PM (AEST) on Friday, 31st January.

Applicants for roles at Queensland Rail may be required to complete pre-employment alcohol and drug testing as they progress through the recruitment process. The selection process may also involve skills assessments, video or phone interviews, psychometric testing, pre-employment health evaluations, and background checks, which could include criminal history and credit assessments.

Supporting a Diverse Workforce

Queensland Rail acknowledges the Traditional Owners and Elders of the lands and waterways our network traverses.

Our teams are People who Count. We encourage diversity in our teams, including different genders, age, race, disability status, sexual orientation, religions, neurodiversity, education levels and many more aspects. No two journeys are the same, and it’s because of our differences that as a collective, we achieve great things.

If you would like to discuss reasonable adjustments in the recruitment process, please contact Judy Williams at judy.williams@qr.com.au.