Business Support Officer

You’ll connect Queensland. We’ll connect you to an amazing career.

Queensland Rail stands on the foundation of true connection, encompassing the relationships we foster within our teams and the communities we serve across the state. For over 150 years, we've been instrumental in linking people and places, and now we invite you to contribute to our proud legacy and shape a brighter, sustainable future.

Your Opportunity

We have an opportunity for a Business Support Officer to join our Travel and Tourism team based in Brisbane on a permanent full-time basis.

 
We are looking for a highly organised individual who enjoys the challenge of working on multiple priorities at once in a fast-paced environment. This role would suit someone with a passion for customer service who takes pride in their work and contribution to the team.

Benefits that Count

All that Queensland Rail achieves each day relies on the hard work and talent of our teams. That’s why we offer a range of attractive benefits designed to help you bring your best, including:

• Starting salary of $117, 700 plus 12.75% superannuation.
• Balance your work and personal life with hybrid working options
• Enjoy free rail travel to and from work on the SEQ network, and discounted rail travel for off-duty travel on the SEQ and long-distance travel networks.
• Access over 10,000 self-paced and self-directed tutorials and courses through the online learning platform, LinkedIn Learning.
• Become a member of QRI Lifestyle and enjoy access to over 2,000 exclusive discounts and services, including travel and accommodation, dining, movie tickets, and theme park entry fees.
• Prioritise your physical, emotional and financial wellbeing with our range of free employee wellbeing services.
• Discounted health and fitness program through Fitness Passport, giving you and your family unparalleled access to over 380 gyms and pools throughout the state.
• Eligible employees can receive up to 100% reimbursement for professional membership fees.
• Shape your rewarding career with clear pathways, innovative projects and opportunities for growth and leadership.

And more! Click here to see the full range of benefits available to Queensland Rail employees.

Purpose That Counts. You can expect some of your responsibilities to include: 

• managing and performing high level administrative work.
• supporting and coordinating the team to keep things running smoothly across the business area.
• effectively managing high priority information confidentially.
• responding to customer feedback and assisting in turning insights into improvements.
• being proactive and future focused by supporting business strategy, process improvements and efficiency.
• communicating clearly and in a timely manner with a wide range of stakeholders and ensuring the information is easy to understand.
• collaborating closely with other areas of the regional business and maintaining positive professional relationships.
• Employing a safety and risk management focus, completing thorough reviews and supporting priority deliverables and compliance outcomes.

People Who Count. We are looking to connect with someone who ideally has:

• a yearning for growth and improvement
• strong organisational skills with a high level of attention to detail.
• excellent time management skills with the ability to prioritise competing tasks effectively.
• proven ability to work independently and within a team environment.
• excellent communication and stakeholder engagement skills which will be paramount to success in this position. 

For further information please view the Position Description.

Supporting a Diverse Workforce
Queensland Rail acknowledges the Traditional Owners and Elders of the lands and waterways our network traverses.

Our teams are People who Count. We encourage diversity in our teams, including different genders, age, race, disability status, sexual orientation, religions, neurodiversity, education levels and many more aspects. No two journeys are the same, and it’s because of our differences that as a collective, we achieve great things. Please advise if you would like to discuss reasonable adjustments in the recruitment process.

Your journey matters. Make it with us. 
There’s never been a more exciting time to join Queensland Rail. If you're ready to make a real impact and help shape our future, we encourage you to submit your resume and cover letter by 11:59 PM (AEST) Thursday 18th September 2025.

To learn more about this opportunity please contact Jelena.Nikolovski@qr.com.au  with your specific enquiry.