Customer Information Delivery Lead

You’ll connect Queensland. We’ll connect you to an amazing career.

Queensland Rail stands on the foundation of true connection, encompassing the relationships we foster within our teams and the communities we serve across the state. For over 160 years, we've been instrumental in connecting people and places, and now we invite you to contribute to our proud legacy and shape a brighter, sustainable future.

Your Opportunity

We’re seeking a Customer Information Delivery Lead in a fixed term contract until 30 June 2027.

This position will support Queensland Rail’s rollout of the South East Queensland customer information uplift by contributing to key initiatives such as digital customer information upgrades, station enhancement works and wayfinding improvements, ensuring effective stakeholder engagement throughout each project.

Here's what you’ll do

• Work with internal and external stakeholders to deliver a major customer information uplift at South East Queensland rail stations.
• Develop and implement best‑practice engagement plans for major infrastructure, customer information upgrades, and emerging issues.
• Build strong relationships with internal and external stakeholders to support successful project delivery.
• Deliver customer and community engagement services while supporting and guiding team members.
• Monitor, evaluate, and report on engagement effectiveness, adjusting plans based on data and insights.
• Maintain accurate records of customer information, station uplift progress, and engagement activities in records management systems.
• Provide mentorship and quality‑assurance support to ensure consistency and alignment with organisational standards.

 Please see position description for a full list of responsibilities HERE.

About you

You’re an agile, detail‑focused engagement professional who thrives in complex, fast‑moving environments. You build strong relationships with stakeholders at all levels and bring exceptional communication, critical thinking, and problem‑solving skills to every project.

In addition, you will ideally have; 

• Strong experience in community and stakeholder engagement combined with project management capability, including coordinating workflows and managing multiple stakeholders across complex infrastructure and customer‑focused projects.
• Excellent written, verbal and interpersonal communication skills, able to adapt your style to diverse audiences.
• Strong conceptual thinking and sound decision‑making to support effective engagement planning and delivery.
• Ability to balance competing priorities and meet tight deadlines in a high‑pressure environment.
• Capacity to work both autonomously and collaboratively across multiple teams and agencies.
•  Well‑developed influencing skills, with the ability to build trust and maintain productive stakeholder relationships.
•  A willingness and ability to quickly learn and understand the operational context of the rail industry.

This position works in close collaboration with the Department of Transport and Main Roads (TMR). You will need to be willing to work across both Queensland Rail and TMR’s city office locations.

Why join our team?

• Fixed term contract until 30 June 2027 contract position based in Brisbane’s CBD with potential for extension.
• Hybrid work from home arrangement 50/50
• Starting base salary $135,199 plus 12.75% super
• Collaborative and engaged workplace and team environment
• Genuine work life balance
• Free Citytrain travel to and from work and access to other free or discounted SEQ rail travel

If you’re motivated to play a key role in delivering improved customer information and engagement across SEQ, we’d love to hear from you!

Please apply to Customer Information Delivery Lead (11159) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Sunday 12th April 2026. 

IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:

You must apply for vacancies via the internal People Connect solution – Click here for more information

External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.  

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences.  We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Kayley Gayton via the phone number or email below.

To learn more about this Queensland Rail career opportunity please contact Kayley Gayton with your specific enquiry to kayley.gayton@qr.com.au. Please do not email your application. We can only accept applications received via our website.