Group Senior Manager ICT Operations & Service Management

You’ll connect Queensland. We’ll connect you to an amazing career.

Queensland Rail stands on the foundation of true connection, encompassing the relationships we foster within our teams and the communities we serve across the state. For over 150 years, we've been instrumental in linking people and places, and now we invite you to contribute to our proud legacy and shape a brighter, sustainable future.

 

Your opportunity

As the Group Senior Manager, ICT Operations & Service Management, you will be at the forefront of driving innovation, introducing differentiated infrastructure, and enhancing operational productivity. This pivotal role requires collaboration with senior stakeholders, including the CEO, Executive Leadership Team, and program directors, to ensure the effective management and alignment of our ICT operations and service management with business objectives.
 

Key responsibilities:

• Lead the ICT Operations & Service Management team, fostering a culture of innovation and accountability.
• Develop and execute strategies to enhance ICT infrastructure, applications including SAP, and service delivery, ensuring alignment with organisational goals.
• Build and maintain strong stakeholder relationships to understand business needs and deliver effective IT solutions.
• Oversee the implementation of emerging technologies to support the organisation’s strategic initiatives.
• Manage ICT operations budgets, ensuring fiscal responsibility while delivering value-driven results.
• Establish governance mechanisms to maintain compliance with regulations, audits, and risk management protocols.
• Drive cloud adoption initiatives and manage ICT environments to support scalability and business growth.
• Lead the information security operations services to ensure consistent and high-quality cyber and information security management in support of the business goals.

Please click here for the full position description.

What We’re Looking For

We are seeking a people-focused leader who thrives on collaboration and possesses the technical expertise to drive results. Ideal candidates will have:

• Extensive knowledge of ICT operations, including SAP ERP systems, cloud adoption, and governance.
• Exceptional leadership skills, with experience in mentoring diverse teams and managing change effectively.
• Proven ability to engage with executive stakeholders and build compelling business cases for ICT investments.
• Strong business acumen and understanding of industry-specific challenges and opportunities.
• Expertise in budget management, strategic planning, and performance optimization.

Remuneration & Employment Type

This is a permanent, fulltime position, based in Brisbane CBD with a competitive remuneration package and hybrid work options to support the balance between work and personal commitments.

Benefits that Count

All that Queensland Rail achieves each day relies on the hard work and talent of our teams. That’s why we offer a range of attractive benefits designed to help you bring your best, including:

• Balance your work and personal life with flexible working options
• Enjoy free travel to work and discounted rail travel
• QRI Lifestyle offers members access to over 2,000 exclusive discounts and services
• Prioritise your physical, emotional and financial wellbeing with our range of free services
• You and your family can get fit and have fun with access to over 380 gyms and pools with our Fitness Passport
• Eligible employees can receive up to 100% reimbursement for professional membership fees
• Shape your rewarding career with clear pathways, innovative projects and opportunities for growth and leadership.

And more! Click here to see the full range of benefits available to Queensland Rail employees.

Progress that Counts

Joining Queensland Rail means being part of an exciting future where you'll welcome millions of international passengers for the 2032 Olympic and Paralympic Games. Our Cross River Rail project will transform travel across the South East Queensland network, doubling passenger journeys to 80 million over the next decade.

To support this growth and enhance customer experiences, we're committed to key initiatives, including building three new Gold Coastline stations, implementing the $2.6 billion Gold Coast Faster Rail Project, introducing 65 new Next Generation Rolling Stock trains, improving station accessibility at eight main stations, boosting North Coast Line capacity and upgrading Central Station.

 

Your journey matters. Make it with us.

There has never been a more exciting time to join Queensland Rail. We offer boundless opportunities to support your career today and for your future.
 

To apply for the Group Senior Manager, ICT Operations & Service Management role please submit your resume and a cover letter detailing your suitability before 11:59 PM (AEST) on Tuesday, 25th February.
 

Applicants outside of Queensland must be prepared to relocate to Brisbane by their start date, as this role does not support full-time remote or fly-in / fly-out arrangements.

Applicants for roles at Queensland Rail may undergo pre-employment alcohol and drug testing if they advance in the recruitment process. The selection process may include psychometric assessments, pre-employment health checks and background screenings, which could involve criminal history and credit checks.

AGENCIES: Please note that we are managing this recruitment process in-house and are not accepting unsolicited applications from recruitment agencies.

Supporting a Diverse Workforce

Queensland Rail acknowledges the Traditional Owners and Elders of the lands and waterways our network traverses.

Our teams are People who Count. We encourage diversity in our teams, including different genders, age, race, disability status, sexual orientation, religions, neurodiversity, education levels and many more aspects. No two journeys are the same, and it’s because of our differences that as a collective, we achieve great things.

If you would like to discuss reasonable adjustments in the recruitment process, please contact Judy Williams at judy.williams@qr.com.au.