Insurance Coordinator

You’ll connect Queensland. We’ll connect you to an amazing career.

Queensland Rail stands on the foundation of true connection, encompassing the relationships we foster within our teams and the communities we serve across the state. For 160 years, we've been instrumental in linking people and places, and now we invite you to contribute to our proud legacy and shape a brighter, sustainable future.

Your opportunity

We’re seeking a proactive and resilient Insurance Coordinator (AS5) to join our Insurance and Risk Advisory team. This role provides essential support in management of Queensland Rail’s insurance program, general insurance claims processes and day to day insurance activities of the business. It’s a role requiring initiative, independence, and strong interpersonal skills to work with a wide range of stakeholders.

In this role, you will:

• Assist with the yearly insurance renewal and administration of the corporate insurance program.
•  Assist in management of general insurance claims (including recoveries)
• Be responsible for monthly general insurance reporting.  
• Liaise with internal teams and external stakeholders (including customers, ministerial departments, insurers, insurance brokers, external legal panel  in relation to general insurance claimsPrepare and distribute insurance-related documentation, reports, and correspondence.
• Support risk assessment activities and maintain accurate records.
• Respond to the day-to-day needs of the business in relation to any general insurance queries.
• Provide administrative support including inputting accounts for payment and management of the General Insurance Claims Management System (GIMs)

Please click here for the position description.

This is a fulltime, permanent position based in Brisbane CBD. The role offers a starting salary of $117,750 plus 12.75% superannuation, along with hybrid work options to support a healthy work-life balance.

What we’re looking for

• Initiative and problem-solving skills with the ability to think independently and work without detailed instructions.
• Resilience and adaptability to navigate complex internal processes and challenges.
• Excellent interpersonal and customer service skills – comfortable engaging with diverse stakeholders.
• Background in claims management, insurance, legal support, or customer service.
• Strong organisational and administrative skills, including proficiency in Microsoft Office.
• Knowledge of insurance principles and risk management practices.

Benefits that count

All that Queensland Rail achieves each day relies on the hard work and talent of our teams. That’s why we offer a range of attractive benefits designed to help you bring your best, including:

• Balance your work and personal life with flexible working options
• Enjoy free travel to work and discounted rail travel
• QRI Lifestyle offers members access to over 2,000 exclusive discounts and services
• Prioritise your physical, emotional and financial wellbeing with our range of free services
• You and your family can get fit and have fun with access to over 380 gyms and pools with our Fitness Passport
• Eligible employees can receive up to 100% reimbursement for professional membership fees
• Shape your rewarding career with clear pathways, innovative projects and opportunities for growth and leadership.

And more! Click here to see the full range of benefits available to Queensland Rail employees.

Your Journey Matters. Make It with Us.

If you’re ready to make a real impact and contribute to the future of our organization, we encourage you to submit your resume and cover letter before 11:59 PM (AEST) on Monday, 1st December.

If you reside outside of Queensland, please note that this role requires relocation to Brisbane by your start date, as full-time remote work or fly-in/fly-out arrangements are not supported.

As part of the recruitment process, applicants may be required to undergo pre-employment alcohol and drug testing. The selection process may also include skills assessments, video or phone interviews, psychometric testing, pre-employment health evaluations, and background checks, including criminal history and credit assessments.

Recruitment Agencies: We are managing this process internally and do not accept unsolicited applications from agencies.

Supporting a Diverse Workforce

Queensland Rail acknowledges the Traditional Owners and Elders of the lands and waterways our network traverses.

Our teams are People who Count. We encourage diversity in our teams, including different genders, age, race, disability status, sexual orientation, religions, neurodiversity, education levels and many more aspects. No two journeys are the same, and it’s because of our differences that as a collective, we achieve great things. We provide workplace adjustments to support candidates and employees.

If you would like to discuss reasonable adjustments in the recruitment process, please contact Judy Williams at judy.williams@qr.com.au.