Operation Coordinator Brisbane

You’ll connect Queensland. We’ll connect you to an amazing career.

At Queensland Rail, connection is at the heart of everything we do—and it starts with you. Our Travel network links communities across the state, delivering unforgettable tourism experiences and essential journeys for work, family, and care.

Learn more about Queensland Rail's purpose, people and progress - watch our short video. 

About the Role

As the Operation Coordinator Brisbane, you will lead and manage a team of up to 75 employees across onboard customer service and station operations. 

In this key role, you’ll drive operational performance, build a high-performing and professional culture, and deliver exceptional customer service. You will also ensure compliance with contractual and legislative requirements while championing continuous improvement across depot operations.

This is a permanent full-time position based at Platform 10, Roma Street (Brisbane). 

Benefits that Count

•    Annual salary of $117,750 + 12.75% super + applicable penalties and allowances
•    4 weeks of annual leave per year
•    Work within a supportive team environment
•    Travel discounts and lifestyle perks through QR
•    Access to 280+ gyms and pools with Fitness Passport

For a full list of benefits please visit Employee Benefits.

Purpose That Counts. As an Operation Coordinator, some of the responsibilities will include: 

•    Lead, coach and inspire depot teams to create a safe, high-performing and customer-focused culture. 
•    Oversee daily onboard and station operations to deliver strong service and business outcomes. 
•    Drive continuous improvement by developing and implementing efficient processes and practices. 
•    Act as the key link between teams, leadership and stakeholders to ensure clear communication. 
•    Lead investigations into incidents, complaints and safety matters. 
•    Support safety compliance and uphold all policies and procedures. 
•    Manage budgets and workforce planning to meet operational and training targets. 
•    Step up as Operations Manager and work in the on-call roster when required.

For full position responsibilities please read this Position Description.

Roster / Hours / Travelling: 

Permanent full-time position, working primarily 0800 to 1600 Monday to Friday, with occasional weekend and public holiday work as required. 

Some business travel is expected, including onboard travel across the region to assess service levels, passenger experience and workplace needs on all of Queensland Rail’s long distance services including (but not limited to) Spirit of Queensland and Spirit of the Outback.

People Who Count – you will ideally have the following:

•    Strong expertise in fast paced customer service environments with the ability to embed best practice. 
•    Sound knowledge of Food Safety legislation, HACCP and Responsible Service of Alcohol. 
•    Proven leadership and management capability to deliver operational and business results. 
•    Experience across performance management, change initiatives and workforce planning. 
•    Highly developed analytical, investigative, problem-solving and decision-making skills. 
•    Highly organised, self-motivated and able to prioritise in a fast-paced environment.
•    Hold a current ‘C’ Drivers licence – mandatory  
•    Hold a Responsible Service of Alcohol, Food Hygiene and Responsible Management Licensed Venue (RMLV) certificate and license – highly desirable but not essential 

Please apply to Operation Coordinator Brisbane (11530) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Wednesday 24th of June 2026.

IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:

You must apply for vacancies via the internal People Connect solution – Click here for more information

External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.  

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences.  We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the phone number or email below.

To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry via email to tanya.anderson@qr.com.au. Please do not email your application. We can only accept applications received via our website.