Operations Support Officer

You’ll connect Queensland. We’ll connect you to an amazing career.

At Queensland Rail, connection is at the heart of everything we do—and it starts with you.

Our Travel network links communities across the state, delivering unforgettable tourism experiences and essential services for work, family, and medical care.

Learn more about Queensland Rail's purpose, people and progress - watch our short video here.

About the Role

As the Operations Support Officer you will play an integral role in keeping our long-distance services running smoothly. You’ll support the Operations Coordinator and onboard teams with operational coordination, operational roster management support and administrative support. 

This is a permanent full-time position based at Platform 10, Roma Street. 

 Benefits that Count:  

•    Base annual salary $85,757 per year + 12.75% super with potential to earn up to $100,000 per year + 12.75% super (including allowances) 
•    Career development and progression opportunities
•    Access to 280+ gyms and pools via Fitness Passport 
•    A varied role combining operational and administrative responsibilities 
•    Travel discounts and lifestyle perks through QRI

To view additional exclusive Queensland Rail benefits please visit Employee Benefits.

 Purpose that Counts. As an Operations Support Officer some of your duties will include:

•    Ensure onboard safety equipment (e.g. first aid kit) and EFTPOS terminals meet requirements
•    Adjust rosters to cover unplanned events
•    Manage HACCP compliance, finance entries (SAP), invoices and petty cash
•    Prepare reports for management
•    Track cash flow, reconcile inventory and report variances
•    Order provisions as needed
•    Provide additional support as directed 
•    Work across a rotating roster which will include evenings, weekends and public holidays 

For full position responsibilities please read this Position Description. 

Hours / Roster: 

You will work across a rotating roster generally between the hours of 08:00 to 19:30 which will include every second weekend and some public holidays.  

We are looking to connect with someone who has: 

•    Strong organisational, problem-solving and communication skills in a fast-paced and agile environment
•    Previous admin experience with Microsoft Office including Excel (basic formulas and reports)
•    Cash handling and basic accounting knowledge
•    Customer-focused with excellent stakeholder engagement  

Supporting a Diverse Workforce

Queensland Rail acknowledges the Traditional Owners and Elders of the lands and waterways our network traverses.

We’re a team of thousands and we’re proud of our individual journeys and stories. And as we grow, we need more diverse backgrounds and perspectives than ever before. We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. 

Applicants for roles at Queensland Rail may undergo pre-employment alcohol and drug testing if they advance in the recruitment process. The selection process may include psychometric assessments, pre-employment health checks and background screenings, which could involve criminal history and credit checks.  

Your journey matters. Make it with us. 

 
There’s never been a more exciting time to join Queensland Rail. If you're ready to make a real impact and help shape our future, we encourage you to submit your resume and cover letter by 11:59 PM (AEST) Wednesday 21st of January 2026.

To learn more about this opportunity please contact Tanya Anderson with your specific enquiry via tanya.anderson@qr.com.au.