Operations Support Officer

You’ll connect Queensland. We’ll connect you to an amazing career.

At Queensland Rail, connection is at the heart of everything we do—and it starts with you.

Our Travel network links communities across the state, delivering unforgettable tourism experiences and essential services for work, family, and medical care.

Learn more about Queensland Rail's purpose, people and progress - watch our short video here.

About the Role

As the Operations Support Officer you will play an integral role in keeping our long-distance services running smoothly. You’ll support the Operations Coordinator and onboard teams with operational coordination, operational roster management support and administrative support. 

This is a permanent full-time position based at Platform 10, Roma Street. 

Benefits that Count:  

•    Base annual salary $85,757 per year + 12.75% super with potential to earn up to $100,000 per year + 12.75% super (including allowances) 
•    Career development and progression opportunities
•    Access to 280+ gyms and pools via Fitness Passport 
•    A varied role combining operational and administrative responsibilities 
•    Travel discounts and lifestyle perks through QRI

To view additional exclusive Queensland Rail benefits please visit Employee Benefits.

Purpose that Counts. As an Operations Support Officer some of your duties will include:

•    Ensure onboard safety equipment (e.g. first aid kit) and EFTPOS terminals meet requirements
•    Adjust rosters to cover unplanned events
•    Manage HACCP compliance, finance entries (SAP), invoices and petty cash
•    Prepare reports for management
•    Track cash flow, reconcile inventory and report variances
•    Order provisions as needed
•    Provide additional support as directed 
•    Work across a rotating roster which will include evenings, weekends and public holidays 

For full position responsibilities please read this Position Description. 

Hours / Roster: 

You will work across a rotating roster generally between the hours of 08:00 to 19:30 which will include every second weekend and some public holidays.

 
We are looking to connect with someone who has: 

•    Strong organisational, problem-solving and communication skills in a fast-paced and agile environment
•    Previous admin experience with Microsoft Office including Excel (basic formulas and reports)
•    Cash handling and basic accounting knowledge
•    Customer-focused with excellent stakeholder engagement  

Please apply to Operations Support Officer (11297) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Tuesday 12th of May 2026. 

IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:

You must apply for vacancies via the internal People Connect solution – Click here for more information

External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.  

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences.  We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the phone number or email below.

To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry on 1800 115 000 or email tanya.anderson@qr.com.au.  Please do not email your application. We can only accept applications received via our website.