Principal Service Management Coordinator

You’ll connect Queensland. We’ll connect you to an amazing career. 

Queensland Rail is built on true connection. And everything we achieve is made possible by you. 

For over 150 years, our teams have played an important role in connecting people and communities across the state. As the Principal Service Management Coordinator, you’ll contribute to our proud legacy and help us build an even brighter, more sustainable future - and that means incredible things for your career. Shape a world where safety, efficiency, and reliability are not just ideals—they're realities forged by your hands and minds. This is your platform; this is where your journey begins!

Why Queensland Rail?

We will provide you with an exciting and diverse career opportunity to join a company that continues to strive in the delivery of a modern and world-class railway provider, you will be able to lead and apply your innovative thoughts to enhance our rail network.  For this role we also offer: 

• Starting salary $146,000 12.75% super
• Join a rail industry leader
• Collaborative and engaged workplace and team environment.
• Genuine work life balance
• Free Citytrain travel to and from work and access to other free or discounted SEQ rail travel
• Employee Assistance Program (EAP) providing employees with holistic and contemporary health and wellbeing programs.

We are currently seeking an experienced Principal Service Management Coordinator to join our Digital Information team in this permanent role. This is an opportunity to use your strong ICT service management skills to oversee the governance and methodology used in the process of the delivery of ICT packages within the ITIL framework.

Some of your responsibilities will include:

• Lead the strategic development of a comprehensive Continuous Service Improvement Programme (CSIP)
• Implement and maintain appropriate governance for the delivery of the CSIP
• Oversee and participate in the implementation of continuous improvement initiatives to deliver process and integration efficiencies across ICT
• Manage internal and external stakeholder relationships
• Provide high level support and advice to ICT senior management
• Mentor and guide the ICT team to develop, implement, support and maintain processes and governance

 What we are looking for:

• Extensive knowledge of all ITIL disciplines and overarching frameworks
• High level of problem solving capability, with a talent for building and maintaining relationships
• Extensive knowledge implementing Continuous Service Improvement capability in large and complex IT arenas
• Substantial knowledge of working in a technical environment.
• Ability to translate a process into a successful operational outcome

Progress that Counts 

Joining Queensland Rail means being part of an exciting future where you'll welcome millions of international passengers for the 2032 Olympic and Paralympic Games. Our Cross River Rail project will transform travel across the South East Queensland network, doubling passenger journeys to 80 million over the next decade.  

To support this growth and enhance customer experiences, we're committed to key initiatives, including building three new Gold Coastline stations, implementing the $2.6 billion Gold Coast Faster Rail Project, introducing 65 new Next Generation Rolling Stock trains, improving station accessibility at eight main stations, boosting North Coast Line capacity and upgrading Central Station. 
 
Your journey matters. Make it with us. 

 
There has never been a more exciting time to join Queensland Rail. We offer boundless opportunities to support your career today and for your future. 
 

Apply for our Principal Service Management Coordinator role via our website by clicking the apply button before 11.59pm Wednesday 6th August 2025. To read more about this role click  HERE for the position description.
 
Applicants for roles at Queensland Rail may undergo pre-employment alcohol and drug testing if they advance in the recruitment process. The selection process may include psychometric assessments, pre-employment health checks and background screenings, which could involve criminal history and credit checks.  

To learn more about this career opportunity, please contact Kelly Mclean via email at qrcareers@qr.com.au  

We’re a team of thousands and we’re proud of our individual journeys and stories. And as we grow, we need more diverse backgrounds and perspectives than ever before. We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.