Senior Customer Research & Insights Analyst

You’ll connect Queensland. We’ll connect you to an amazing career.

Queensland Rail stands on the foundation of true connection, encompassing the relationships we foster within our teams and the communities we serve across the state. For nearly 160 years, we've been instrumental in linking people and places, and now we invite you to contribute to our proud legacy and shape a brighter, sustainable future.

Your opportunity

As Queensland Rail looks towards the future, we are focused on putting customers at the centre of everything we do. We are seeking a Senior Customer Research and Insights Analyst (AS6) to join our Customer Insights and Strategy team. Our Customer Insights and Strategy team utilises customer research and operational data to develop insights to inform business improvements, provide strategic advice and measure the customer experience on our network.

This is a full-time, permanent position based in Brisbane CBD. The role offers a starting salary of $135,199 plus 12.75% superannuation, along with hybrid work options to support a healthy work-life balance.

Please click  here for the position description.

What we’re looking for

As a Senior Customer Research and Insights Analyst you will play a pivotal role in customer related analytics, reporting and research. You will be technically strong in Microsoft Office, and have experience in statistical software packages Qualtrics, and SPSS.

To be successful in this role, you will be excellent at analysing and identifying business recommendations. You will also be a confident communicator, comfortable with liaising with several stakeholders across the organisation.

Other key requirements include:

• Experience in developing methodology for and conducting market research.
• Advanced skills in customer data analysis and reporting with experience in a customer satisfaction program.
• Excellent written and oral communication, interpersonal and negotiation skills.

Benefits that count

All that Queensland Rail achieves each day relies on the hard work and talent of our teams. That’s why we offer a range of attractive benefits designed to help you bring your best, including:

• Balance your work and personal life with flexible working options
• Enjoy free travel to work and discounted rail travel
• QRI Lifestyle offers members access to over 2,000 exclusive discounts and services
• Prioritise your physical, emotional and financial wellbeing with our range of free services
• You and your family can get fit and have fun with access to over 380 gyms and pools with our Fitness Passport
• Eligible employees can receive up to 100% reimbursement for professional membership fees
• Shape your rewarding career with clear pathways, innovative projects and opportunities for growth and leadership.

And more! Click here to see the full range of benefits available to Queensland Rail employees.

Your journey matters. Make it with us.

At Queensland Rail, your work is more than just a job – it’s a chance to be part of something meaningful. Our people are passionate about what they do and genuinely care about the outcomes they deliver every day. There's a shared sense of purpose – of doing the right thing for the right reasons – that connects us all.

We take pride in the critical service we provide to Queensland communities. Whether you're on the frontline or behind the scenes, you’ll feel the impact of your work and the community connection it creates.

From working on projects that shape the future to supporting the everyday journeys of thousands, your contribution matters. You'll be joining an organisation built on loyalty, collaboration, and support – where people grow, thrive, and bring out the best in each other.

Join us, where connection counts

If you’re ready to make a real impact and contribute to the future of our organization, we encourage you to submit your resume and cover letter before 11:59 PM (AEST) on Tuesday, 8th July.

If you reside outside of Queensland, please note that this role requires relocation to Brisbane by your start date, as full-time remote work or fly-in/fly-out arrangements are not supported.

As part of the recruitment process, applicants may be required to undergo pre-employment alcohol and drug testing. The selection process may also include skills assessments, video or phone interviews, psychometric testing, pre-employment health evaluations, and background checks, including criminal history and credit assessments.

Recruitment Agencies: We are managing this process internally and do not accept unsolicited applications from agencies.

Supporting a diverse workforce

Queensland Rail acknowledges the Traditional Owners and Elders of the lands and waterways our network traverses.

Our teams are People who Count. We encourage diversity in our teams, including different genders, age, race, disability status, sexual orientation, religions, neurodiversity, education levels and many more aspects. No two journeys are the same, and it’s because of our differences that as a collective, we achieve great things.

If you would like to discuss reasonable adjustments in the recruitment process, please contact Judy Williams at judy.williams@qr.com.au.