TSD Performance Officer

You’ll connect Queensland. We’ll connect you to an amazing career.

Queensland Rail stands on the foundation of true connection, encompassing the relationships we foster within our teams and the communities we serve across the state. For over 150 years, we've been instrumental in linking people and places, and now we invite you to contribute to our proud legacy and shape a brighter, sustainable future.

Your Opportunity

Queensland Rail is seeking a detail‑focused and compliance‑minded professional to join our SEQ Roster team as a TSD Performance Officer based in Brisbane.

In this role, you will carry out deep‑dive analysis of Train Service Delivery (TSD) performance to support the development of business insights and reporting that measure progress against our Train Service Delivery Objectives. Your work will directly contribute to improving service outcomes and organisational performance.

Key Responsibilities:

• Conduct in‑depth analysis to identify performance trends and opportunities for business improvement.
• Partner with key stakeholders to deliver insights that measure progress against the Train Service Delivery Vision and Strategic Objectives.
• Use TSD Performance Management systems effectively and identify opportunities to enhance business practices.
• Provide analysis to support Executive papers, presentations and documentation for strategy, benchmarking, planning and performance reporting.
• Support compliance and regulatory reporting within the enterprise reporting governance framework.
• Work collaboratively across  Train Service Delivery teams to integrate strategic, benchmarking and performance insights into key documentation.
• Contribute to team activities as required, including benchmarking, demographics, program management, and strategy and operational planning.
  
  
  

For further information about this role view the Position Description. 

About you:

• You bring strong analytical capability, with the proven ability to translate complex and high‑volume data into clear, actionable insights.
• You have advanced problem‑solving skills, enabling you to interpret performance trends, identify improvement opportunities, highlight data quality issues, and draw meaningful conclusions.
• You are an effective communicator who can craft targeted, high‑quality reports that turn data into compelling narratives and practical recommendations.
• You are experienced working within a regulated environment and understand the importance of governance, planning and compliance.
• You can apply strategic thinking to the development of enterprise performance frameworks, tools and products, ensuring alignment with organisational goals.

• High level organisational abilities, including High level attention to detail, time management skills, and ability to manage multiple tasks effectively.

• High level of computer literacy in data visualization tools such as Power BI and Microsoft Office Suite, particularly Excel.

Benefits that Count

All that Queensland Rail achieves each day relies on the hard work and talent of our teams. That’s why we offer a range of attractive benefits designed to help you bring your best, including:

• Starting base salary $117,347 + 12.75% super

• Enjoy free travel to work and discounted rail travel
• QRI Lifestyle offers members access to over 2,000 exclusive discounts and services
• Prioritise your physical, emotional and financial wellbeing with our range of free services
• You and your family can get fit and have fun with access to over 380 gyms and pools with our Fitness Passport
• Eligible employees can receive up to 100% reimbursement for professional membership fees
• Shape your rewarding career with clear pathways, innovative projects and opportunities for growth and leadership 

Sounds great! What’s next?

Please apply to TSD Performance Officer via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) 23rd March 2026.

Supporting a Diverse Workforce 

At Queensland Rail we are 1TEAM and our diverse workforce enables us to connect communities every day.  We are committed to building inclusive and respectful workplaces for all our people, strengthened by our diversity and encourage applications from First Nations Peoples, all genders, those from culturally diverse backgrounds, LGBTIQ+ community and people with disability, of all ages and backgrounds. 

We strive to provide a barrier free and equitable recruitment experience.  

If you do require an adjustment during the recruitment process, please contact Theresa via the phone number or email below. 

Applicants for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing if progressed through the recruitment processes. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks. For roles that have pre-employment qualifications, QR will also be required to do formal qualification verification processes to ensure qualifications align to QR's requirements.   

To learn more about this Queensland Rail career opportunity please contact Theresa with your specific enquiry via Theresa.dickson@qr.com.au   Please do not email your application. We can only accept applications received via our website.