Travel Consultant - Brisbane Contact Centre / Corporate Travel Centre
Brisbane, QLD, AU, 4000
You’ll connect Queensland. We’ll connect you to an amazing career.
At Queensland Rail, connection is at the heart of everything we do – and it starts with you. With over 700,000 journeys taken across our long distance rail network each year, our Travel Centres are the heartbeat of Queensland Rail Travel—bringing every trip to life through seamless reservations, personalised support, and exceptional customer care.
Learn more about Queensland Rail's purpose, people and progress - watch our short video here.
About the Role:
As a Travel Consultant, you’ll be responsible for providing a complete reservation, ticketing and information service involving all facets of Queensland Rail long distance and tourist train travel.
We have multiple fixed-term, full-time opportunities based in Brisbane until May 2027.
About the role:
• Provide informative and accurate advice to customers
• Ensuring that the allocation of all reservations and ticketing is correct and credit card, cash and account holder payments are completed in a timely manner
• Upsell Queensland Rail Travel products
• Comply with all policies, procedures and regulations regarding Queensland Rail Travel Customer Contact Centre operations
• Work various shifts between the hours of 06:55 and 19:10 across 7 days a week. The hours will vary week to week as part of a Master Roster rotation, including 1 in 4 weekends and a number of public holidays
• A small number of staff also complete overnight on-call duties
For full position responsibilities please read this Position Description.
About you:
• Have a passion for customer service and a genuine interest in helping people
• Have a sales focused attitude coupled with strong written and verbal communication skills to ensure a positive experience for our customers
• Be a quick thinker, with the ability to work through problems and provide solutions
• Manage multiple tasks with an agile and fast-paced environment
• Be a dedicated and flexible team player and adapt well to change in the workplace
• Previous Call Centre, Corporate Travel and/or Travel and Tourism experience would be highly desirable
• Intermediate computer and Microsoft Office skills
Benefits:
• Multiple fixed-term full-time opportunities available based in Brisbane
• Starting base salary $85,757 (pro-rata) / approximately $43 per hour + 12.75% super + any applicable penalties
• Be part of the Customer Contact Centre team and work directly with an experienced team of Travel Consultants and a dedicated Team Leader
• Free rail travel to and from work + discounted rail travel for off-duty travel on the SEQ and long-distance travel networks
• Employee Assistance Program covering career, conflict management, nutrition and family support and assistance
Click here to read about our full range of benefits.
Please apply to Travel Consultant - Brisbane (11174) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Wednesday 1st of April 2026.
IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:
You must apply for vacancies via the internal People Connect solution – Click here for more information
External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.
Supporting a Diverse Workforce
Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the phone number or email below.
To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry on 1800 115 000 or email tanya.anderson@qr.com.au. Please do not email your application. We can only accept applications received via our website.