Travel Consultant

You’ll connect Queensland. We’ll connect you to an amazing career.

We are looking for a highly enthusiastic and motivated individual to join Queensland Rail’s Travel Centre based in Brisbane. Our travel consultants provide high quality, friendly customer service. This role would suit someone with a passion for customer service and a genuine interest in helping people.

Benefits that count:

• Permanent full time opportunity based in Brisbane.
• Starting base salary $82, 857 plus 12.75% super + any applicable penalties
• Be part of a passionate customer centric team and work directly with an experienced team of Travel Consultants and a Team Leader
• Prioritise your physical, emotional and financial wellbeing with our range of free services.
• You and your family can get fit and have fun with access to over 380 gyms and pools with our Fitness Passport.

Click here to read about our full range of Benefits.

Key responsibilities will include:

• Provide a service for the correct issue and processing of all rail tickets in Queensland and third party products through the provision of:
• Accurate informative and advice to customers
• Correct and efficient ticketing of rail and third party
• Accurate and timely processing of payments including credit / debit cards, cash and account holders
• Contribute to the maximisation of Travel Centre revenue by upselling Queensland Rail Travel and third party products and services and developing repeat business
• Ensure policies and regulations regarding ticketing, bookings and office administration are complied with
• Utilise nominated reservations systems to ensure an efficient service is provided to customers.
• Maintain a high level of knowledge of Queensland Rail Travel services and products and third party products, services and promotions by participating in training & familiarisation
• Being available to work between the hours of 08:00 to 19:00. You will also be required to work a weekends on a rotational basis (1 in 4 weeks).

We are looking to partner with someone who ideally has:

• Substantial experience in using Travel systems and the Microsoft Office Suite
• A positive, can-do attitude.
• Exceptional admin, customer service and sales skills (both written and verbal)
• Previous tourism experience is desirable.
• Excellent communication and interpersonal skills
• Ability to work within a diverse team in a fast-paced work environment.
• Skills to work through problems and provide solutions.
• Time management skills and ability work autonomously.

For further information please view the Position Description.

Your journey matters. Make it with us. 
There has never been a more exciting time to join Queensland Rail. We offer boundless opportunities to support your career today and for your future. Apply before 11:59pm on  Monday 24th February 2025. Applicants for roles at Queensland Rail may undergo pre-employment alcohol and drug testing if they advance in the recruitment process. The selection process may include pre-employment health checks and background screenings.  We’re a team of thousands and we’re proud of our individual journeys and stories. And as we grow, we need more diverse backgrounds and perspectives than ever before. We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. To learn more about this career opportunity, please contact Jelena Nikolovski via email at Jelena.Nikolovski@qr.com.au