Workers' Compensation Claims Adviser

You’ll connect Queensland. We’ll connect you to an amazing career. 

Queensland Rail is built on true connection. And everything we achieve is made possible by you. 

Your Opportunity  

As a self-insured employer, Queensland Rail manages Workers' Compensation claims in accordance with legislation, policies, procedures and standards. We currently have a great opportunity for a Workers' Compensation Claims Adviser to join our Health and Wellbeing team to manage workers’ compensation claims for the organisation.

Main responsibilities of the role include:

• Manage end-to-end statutory workers’ compensation claims to ensure timely, compliant, and person-centred outcomes in accordance with legislation and self-insurance standards.
• Determine claim liability by assessing worker statements, medical evidence, and investigation reports, consulting with the Senior Claims Adviser on complex claims to support fair and defensible decisions.
• Ensure a person-centred approaches that support early, safe, and sustainable recovery outcomes.
• Engage internal and external stakeholders, including leaders, medical practitioners, and allied health providers, to facilitate effective treatment, remove barriers to recovery, and achieve optimal return-to-work outcomes.
• Provide data and insights to support claims reviews, inform claim strategies, and assist with effective cost management.

• Maintaining appropriate skills and training in line with licence and regulatory requirements and keeping abreast of all changes to legislation relevant to the management and processing of Workers’ Compensation claims
• Assisting in the management of common law claims.

Please see position description for further info HERE

What you can bring to the role:

• High level of skill in the application of Workers’ Compensation claims management strategies, preferably in a self-insured environment;
• Extensive knowledge of Workers' Compensation and subordinate Legislation as it applies to statutory claims and common law claims and injury management;
• High level of skill in investigation and interview techniques in Workers’ Compensation claims management in a self-insured environment;
• Substantial analytical and decision-making skills;
• Substantial interpersonal, oral and written communication skills as well as being a team player
• Experience in SIMS is highly desirable

Hours and Salary

This is a permanent position, based in Brisbane CBD, with a starting base salary of $117,750 plus up to 12.75% superannuation.

Benefits that count

All that Queensland Rail achieves each day relies on the hard work and talent of our teams. That’s why we offer a range of attractive benefits designed to help you bring your best, including:

• Balance your work and personal life with flexible working options
• Enjoy free travel to work and discounted rail travel
• QRI Lifestyle offers members access to over 2,000 exclusive discounts and services
• Prioritise your physical, emotional and financial wellbeing with our range of free services
• You and your family can get fit and have fun with access to over 380 gyms and pools with our Fitness Passport
• Eligible employees can receive up to 100% reimbursement for professional membership fees
• Shape your rewarding career with clear pathways, innovative projects and opportunities for growth and leadership.

And more! Click here to see the full range of benefits available to Queensland Rail employees

Your Journey Matters. Make It with Us.

Please apply to Workers' Compensation Claims Adviser (9986) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Thursday 7th August 2025.

IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:

You must apply for vacancies via the internal People Connect solution – Click here for more information

External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.  

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences.  We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Kayley Gayton via the phone number or email below.

To learn more about this Queensland Rail career opportunity please contact Kayley Gayton with your specific enquiry to kayley.gayton@qr.com.au. Please do not email your application. We can only accept applications received via our website.