Customer Service Attendant (Relief)

You’ll connect Queensland. We’ll connect you to an amazing career.

Queensland Rail is built on true connection and everything we achieve is made possible by you. 

Our Queensland Rail Travel network is proud to connect communities throughout the state. We deliver unique tourism experiences in some of Queensland’s most picturesque locations. Our long-distance train services provide critical connections to family, friends, holidays, work and medical care. 

About our Team

As a Customer Service Attendant (relief) you will play an integral role in providing world-class customer service onboard our long-distance train services. As this role is based in Bundaberg, you will primarily work on board our Spirit of Queensland (Rockhampton to Townsville / Brisbane) or our Rockhampton Tilt Train (Rockhampton to Brisbane) services where you can expect to be away for approximately 48 hours at any given time. 

Your direct line manager will be the Operation Coordinator Rockhampton, however whilst working on board you will be directed by the Passenger Services Supervisor or the Passenger Services Coordinator as you work closely with up to 5 other team members consisting of other Customer Service Attendants or Passenger Attendants. 

This is a permanent full-time position which will consist of a variety of start and finish times as well as weekends and public holidays, so flexibility is required in this position. 

Benefits that Count 

• An annual salary of $64,500 + 12.75% super. However, after including applicable allowances (travel, away from home, meals, first aid, weekend and public holiday work), a Customer Service Attendant (Relief) can earn up to $100,000 + 12.75% super
• Opportunity to explore the beauty of regional Queensland (e.g. Cairns) on your lay over
• Work within a supportive team environment with potential for career development and progression
• Employee Assistance Program providing employees with holistic and contemporary health and wellbeing programs
• Two weeks of paid training upon commencement which will be split between Brisbane and Rockhampton with additional on the job training 

Overview of day-to-day responsibilities:

This opportunity works on a relief-based roster. If you are not rostered to work a shift on board one our services, you will be assisting with storeperson or kitchen-based duties at the Rockhampton train station. Some of the tasks that you will be responsible for include: 

•  Create a memorable onboard customer experience 
•  Food and beverage service including in the galley and trolley service 
• Manage the storage, preparation and cooking of food and beverage items 
• Assist with general cleaning duties including ensuring that food hygiene practices are met and handling of customer luggage. 
• Ensure the safety and well-being of our passengers by reporting any operational issues
• Cash and Eftpos handling 
• Kitchen – preparation of sandwiches/croissants and other food items to load onto the train upon arrival 
•  Storeperson – preparation/picking of required stock, acceptance of deliveries, completion of required documentation

For full position responsibilities please read this Position Description.

What you will bring to the role:

Resilient and adaptable individual who thrives in a team and fast-paced environment with exceptional customer service skills. In addition to this you will have: 

• Previous experience providing face to face customer service. Relevant tourism, transport or hospitality industry experience is highly advantageous
• Strong work ethic and willingness to go the ‘extra mile’ 
• Exceptional communication skills coupled with a customer focused attitude 
• An ability to think on your feet and respond to the unexpected – you thrive under pressure
• Sound cash management skills
• A safety conscious attitude 
• Ability to undertake occasional heavy lifting (up to 20 kgs)

Candidates will also need to obtain the below statement of attainment certificates prior to employment: 
•    Responsible Service of Alcohol (SITHFAB002 / SITHFAB021)
•    Food Safety – use hygienic practices for food safety (SITXFSA001 / SITXFSA005)

Your journey matters. Make it with us. 
There has never been a more exciting time to join Queensland Rail. We offer boundless opportunities to support your career today and for your future. Apply before 11:59pm Monday 28th October 2024.

Applicants for roles at Queensland Rail may undergo pre-employment alcohol and drug testing if they advance in the recruitment process. The selection process may include pre-employment health checks and background screenings.  We’re a team of thousands and we’re proud of our individual journeys and stories. And as we grow, we need more diverse backgrounds and perspectives than ever before. We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. To learn more about this career opportunity, please contact Jelena Nikolovski via email at Jelena.Nikolovski@qr.com.au