Operations Support Officer

You’ll connect Queensland. We’ll connect you to an amazing career.

Our Queensland Rail Travel network is proud to connect communities throughout the state. We deliver unique tourism experiences in some of Queensland’s most picturesque locations. 

Learn more about Queensland Rail's purpose, people and progress - watch our short video here.

About the Role

As the Operations Support Officer you will play an integral role in supporting the efficient running of our Onboard and Station Customer Service depot in Bundaberg. This is a dynamic role that supports the Operations Co-Ordinator and team onboard our long-distance trains with operational coordination, staff supervision and administrative support. 

This is a permanent full-time position based in Bundaberg. 

Benefits that Count:  

•    An annual salary of $85,757 + 12.75% super + applicable penalties and allowances 
•   Be part of a team that keeps Queensland moving with potential career development and progression  
•   The opportunity to explore Queensland – enjoy discounts on rail travel as well as accommodation, travel insurance, theme parks and attractions and more through QRI Lifestyle 
•    A wide range of employee benefits such as access to over 280 gyms and pools with Fitness Passport  
•    Enjoy a varied role with operational and administrative responsibilities   

To view additional exclusive Queensland Rail benefits please visit Employee Benefits.

Purpose that Counts. As an Operations Support Officer some of your duties will include:

•   Function semi autonomously within the operation of the Bundaberg On Board Services Depot ensuring any operational issues such as organising shunts, platform Allocations, creation of vizirail train wires etc are carried out efficiently and effectively.
•    Co-ordinating the provisioning of food and beverages on the trains. This includes ensuring that all items are inspected and meet the required standards  
•    Assist to manage the safety, well-being and supervision of the onboard staff by providing Trip Reports, direction where necessary and ensuring that if staff are not available in line with the roster, replacement staff are sourced
•     Assist Operations Coordinator with supervision of platform activities to ensure customer safety and the efficient on-time running of long distance services.
•     Enter financial data, preparing reports including reconciling variances and assist with cash handling and accounting procedures (where applicable)
•    Work across a rotating roster which will include early starts, late finishes, overnight shifts, weekends and public holidays

For full position responsibilities please read this Position Description. 

Hours / Roster: 

You will work across a rotating roster between the hours of 0400 and 1700 which may include every second weekend and some public holidays. 

We are looking to connect with someone who has: 

•    Strong organisational, negotiation, problem-solving and communication skills in a fast-paced and agile environment  
•    Previous experience in an administrative support role using the Microsoft Office Suite including Excel (basic formulas)
•    Experience with cash handling and basic accounting procedures  
•    Strong stakeholder engagement and customer service to ensure a positive experience  

Supporting a Diverse Workforce

Queensland Rail acknowledges the Traditional Owners and Elders of the lands and waterways our network traverses.
 
Our teams are People who Count. We encourage diversity in our teams, including different genders, age, race, disability status, sexual orientation, religions, neurodiversity, education levels and many more aspects. No two journeys are the same, and it’s because of our differences that as a collective, we achieve great things.
 
Please advise if you would like to discuss reasonable adjustments in the recruitment process.
 
Your journey matters. Make it with us. 

There’s never been a more exciting time to join Queensland Rail. If you're ready to make a real impact and help shape our future, we encourage you to submit your resume and cover letter by 11:59 PM (AEST) 19th of November 2025. 
 
To learn more about this opportunity please contact Tanya Anderson with your specific enquiry via tanya.anderson@qr.com.au.