Station Assistant

You’ll connect Queensland. We’ll connect you to an amazing career.

Queensland Rail is built on true connection and everything we achieve is made possible by you.

Our Queensland Rail Travel network is proud to connect communities throughout the state. We deliver unique tourism experiences in some of Queensland’s most picturesque locations. Our long-distance train services provide critical connections to family, friends, holidays, work and medical care. 

About the opportunity

We are seeking a permanent full-time and casual Station Assistant (Guard) to join our team based in Bundaberg.

As the Station Assistant you will join a team of approximately nine where you will work with two to three team members per shift to provide exceptional customer service and general cleaning duties at the Bundaberg Train Station. As a team you will play an important role to provide support to the electric tilt train (Bundaberg to Rockhampton) when it arrives at the station. 

In addition to this, you will also be required to drive for extended periods of time to locations such as Rockhampton, Maryborough and Gympie to help move team members across depots when required. 

Benefits that Count 

All that Queensland Rail achieves each day relies on the hard work and talent of our teams. That’s why we offer a range of attractive benefits designed to help you bring your best, including:   

• Starting salary of $68, 370 plus 12.75% superannuation.
• 5 weeks of annual leave per year.
• Enjoy free travel to work and discounted rail travel.
• QRI Lifestyle offers members access to over 2,000 exclusive discounts and services.
• Prioritise your physical, emotional and financial wellbeing with our range of free services.
• You and your family can get fit and have fun with access to over 380 gyms and pools with our Fitness Passport.

As a Station Assistant some of your duties will include:

• Assisting with the loading and unloading of customers and luggage for train arrival and departure.

• General cleaning and maintenance duties of the station, bathroom facilities, baggage areas,  gardens and train cleaning when required.
• Providing platform announcements and active platform management
• Providing exceptional customer service to travelling customers and the local community – this includes assisting with customer luggage
• Operating station machinery and equipment.
• Assisting with answering the phones.
• Reporting any safety concerns to the Operation Coordinator.

Hours

This is a permanent full-time position which generally works between the hours of 0300 to 2400 as well as weekends and public holidays, so flexibility is required in this position. 

The ideal candidate will have:

• The ability to work autonomously but also within a team environment.
• Strong communication skills coupled with a customer focused attitude to ensure a positive experience with customers.
• Sound computer skills.
• A strong work ethic and willingness to go the ‘extra mile’.
• A safety conscious attitude.
• Resilience and ability to self-motivate.
• Ability to undertake a variety of manual handling tasks including cleaning and lifting of heavy luggage up to 20 kilograms.
• Previous customer service and or cleaning experience.
• A current ‘C’ Class Drivers Licence – required 

For full position responsibilities please read this Position Description.

Supporting a Diverse Workforce
Queensland Rail acknowledges the Traditional Owners and Elders of the lands and waterways our network traverses.
 
Our teams are People who Count. We encourage diversity in our teams, including different genders, age, race, disability status, sexual orientation, religions, neurodiversity, education levels and many more aspects. No two journeys are the same, and it’s because of our differences that as a collective, we achieve great things.
 
Please advise if you would like to discuss reasonable adjustments in the recruitment process.

Your journey matters. Make it with us. 
There’s never been a more exciting time to join Queensland Rail. If you're ready to make a real impact and help shape our future, we encourage you to submit your resume and cover letter by 11:59 PM (AEST) on Thursday 19th June 2025.

To learn more about this opportunity please contact Candis Hockins with your specific enquiry via Jelena.Nikolovski@qr.com.au