Travel Consultant

You’ll connect Queensland. We’ll connect you to an amazing career.

We are looking for a highly enthusiastic and motivated individual to join Queensland Rail’s Travel Centre based in Bundaberg.  

Our travel consultants provide high quality, friendly customer service. This role would suit someone with a passion for customer service and a genuine interest in helping people. You will be a quick thinker with an ability to work through problems and provide solutions. You will need to work autonomously in this role.

This is a permanent full-time position that generally works between the hours of 04:15 to 17:00 You will also be required to work a weekend on a rotational basis (1 in 3 weeks).

Benefits that count

• Full time permanent (76hrs per fortnight)
• Starting base salary $82, 857 plus 12.75% super + any applicable penalties
• Be part of a passionate customer centric team and work directly with an experienced team of Travel Consultants and a Team Leader

• Prioritise your physical, emotional and financial wellbeing with our range of free services.
• You and your family can get fit and have fun with access to over 380 gyms and pools with our Fitness Passport.

Click here to read about our full range of Benefits.

Key responsibilities will include

• Provide a service for the correct issue and processing of all rail tickets in Queensland and third party products.
• Accurate informative and advice to customers.
• Correct and efficient ticketing of rail and third party.
• Accurate and timely processing of payments including credit / debit cards, cash and account holders.
• Contribute to the maximisation of Travel Centre revenue by upselling Queensland Rail Travel and third party products and services and developing repeat business.
• Ensure policies and regulations regarding ticketing, bookings and office administration are complied with.
• Utilise nominated reservations systems to ensure an efficient service is provided to customers.
• Maintain a high level of knowledge of Queensland Rail Travel services and products and third party products, services and promotions by attending training, familiarisation duties and industry functions.

We are looking to connect with someone who ideally has:

• Substantial experience in using Travel systems and the Microsoft Office Suite.
• A positive and solutions focused approach. 
• Exceptional admin, customer service and sales skills.
• Previous tourism experience is desirable.
• Excellent communication and interpersonal skills (both written and verbal).
• Ability to work within a diverse team in a fast-paced work environment.

Please view the full position description here.

Supporting a Diverse Workforce
Queensland Rail acknowledges the Traditional Owners and Elders of the lands and waterways our network traverses.
 
Our teams are People who Count. We encourage diversity in our teams, including different genders, age, race, disability status, sexual orientation, religions, neurodiversity, education levels and many more aspects. No two journeys are the same, and it’s because of our differences that as a collective, we achieve great things.
 
Please advise if you would like to discuss reasonable adjustments in the recruitment process.

Your journey matters. Make it with us. 
There’s never been a more exciting time to join Queensland Rail. If you're ready to make a real impact and help shape our future, we encourage you to submit your resume and cover letter by 11:59 PM (AEST) on Wednesday 18th June 2025.

Shortlisted applicants will be invited to attend an interview which will most likely occur on Tuesday 24th June 2025. 

To learn more about this opportunity please contact Jelena Nikolovski with your specific enquiry via Jelena.Nikolovski@qr.com.au