Guest Services Attendant

You’ll connect Queensland. We’ll connect you to an amazing career 

Queensland Rail is built on true connection and everything we achieve is made possible by you. 

Our Queensland Rail Travel network is proud to connect communities throughout the state. We deliver unique tourism experiences in some of Queensland’s most picturesque locations. Our long-distance train services provide critical connections to family, friends, holidays, work and medical care

Your Opportunity: 

The Kuranda Scenic Railway is such an iconic and unforgettable journey for our customers with spectacular waterfalls and picturesque scenery as you travel through 15 handmade tunnels and across 37 towering bridges whilst receiving exceptional customer service. 

As a Guest Services Attendant you will be based in Cairns however you will work on board our Kuranda Scenic Rail to provide exceptional customer service in both our Heritage and Gold Class services. On arrival at Kuranda Station, you will serve customers in out Gift Shop and assist with providing food in our refreshment room prior to returning on the afternoon service. 

Your direct line manager will be the Operation Coordinator Cairns however whilst on board the train you will be directed by one of our Senior Guest Services Attendants and will work with up to five people in a non-airconditioned environment. 

Roles / Hours: 

This is a permanent part-time opportunity which guarantees 53.6 hours per fortnight however depending on the needs of the business you may be required to work up to 76 hours per fortnight. 

The hours that you will work will be between the hours of 0745 to 1606 or 0855 to 1736 on a rotating roster which will include weekends and public holidays. 

About the role: 

•    Create a memorable onboard customer service experience for all passengers
•    Verify ticket validity, ensure correct seating and maintain onboard presentation standards
•    Perform catering duties in our refreshment room at Kuranda Station or in our Gold Class Service, adhering to food hygiene and responsible service of alcohol regulations
•    Report incidents, activities and defects to the Senior Guest Service Attendant
•    Stay updated on Queensland Rail Tourist Train service, products and third-party travel offerings 

For full position responsibilities please read the Position Description. 

About you: 

Resilient and adaptable individual who thrives in a team and fast paced environment with exceptional customer service skills to provide a memorable experience. In addition to this you will have: 

•    Excellent interpersonal, communication and conflict resolution skills
•    Ability to work effectively in a team environment 
•    Strong work ethic and willingness to go the ‘extra mile’ 
•    A safety conscious attitude 
•    Be prepared to work onboard in a non-air conditioned environment 
•    Previous customer service experience from a travel / tourism / hospitality / retail background would be highly desirable

Candidates will also need to obtain the below statement of attainment certificates prior to employment: 

•    Responsible Service of Alcohol (RSA)

Benefits that Count:

All that Queensland Rail achieves each day relies on the hard work and talent of our teams. That’s why we offer a range of attractive benefits designed to help you bring your best, including:  

•    Approx. $31 per hour + 12.75% super + 5% flex agreement allowance + penalty rates for Saturday, Sunday and Public Holidays 
•    5 weeks annual leave per year 
•    Work within a supportive and multi-skilled team environment to make a real difference in the passenger experience 
•    Incredible opportunity to work onboard such an iconic and world heritage tourist train 
•    Opportunities for development and progression 
•    Two weeks of paid training upon commencement which will be split between Brisbane and Rockhampton with additional on the job training and support provided 
•    Enjoy discounted rail travel 
•    QRI Lifestyle offers members access to over 2,000 exclusive discounts and services 
•    Prioritise your physical, emotional and financial wellbeing with our range of free services 
•    You and your family can get fit and have fun with access to over 380 gyms and pools with our Fitness Passport 

And more! Click here to see the full range of benefits available to Queensland Rail employees.

Please apply to Guest Services Attendant (8463) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Thursday 19th of September 2024. 

IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:

You must apply for vacancies via the internal People Connect solution – Click here for more information

External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.  

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences.  We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the email below.

To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry via email to tanya.anderson@qr.com.au. Please do not email your application. We can only accept applications received via our website.