On Train Customer Service Attendant - Kuranda Scenic Rail

You’ll connect Queensland. We’ll connect you to an amazing career.

At Queensland Rail, connection is at the heart of everything we do—and it starts with you. Our Travel network links communities across the state, delivering unforgettable tourism experiences and essential journeys for work, family, and care.

Learn more about Queensland Rail's purpose, people and progress - watch our short video here.

Your Opportunity: 

As an On Train Customer Service Attendant - Kuranda Scenic Rail (internally known as Guest Services Attendant), you will deliver exceptional customer service whilst ensuring the safety and comfort of passengers across both Heritage and Gold Class Services on the Kuranda Scenic Rail. On arrival at Kuranda Station, you will serve customers in out Gift Shop and assist with providing food in our refreshment room prior to returning on the afternoon service.

 
You’ll work with up to eight people in a non-airconditioned environment. 

To see a little preview of the Kuranda Scenic Rail please click here.

Roles / Hours: 

This is a permanent part-time opportunity which guarantees 53.6 hours per fortnight however depending on the needs of the business you may be required to work up to 76 hours per fortnight. 

You will work between the hours of 0745 to 1606 or 0855 to 1736 on a rotating roster which will include weekends and public holidays. 

If assisting with Station duties, you may be required to work between the hours of 0515 to 1251. 

The roster will be provided one week in advance so flexibility is essential.

 
Purpose That Counts. As a On Train Customer Service Attendant, some of your duties will include: 

•    Creating a memorable onboard customer service experience for all passengers
•    Verifying ticket validity, ensure correct seating and maintain onboard presentation standards
•    Performing catering duties in our refreshment room at Kuranda Station or in our Gold Class Service, adhering to food hygiene and responsible service of alcohol regulations
•    Reporting incidents, activities and defects to the Senior Guest Service Attendant
•    Staying up to date on Queensland Rail Tourist Train service, products and third-party travel offerings 
•    Performing platform duties which includes assisting with customer enquiries and general cleaning of the platform area

 
For full position responsibilities please read the Position Description. 

We are looking to connect with someone who ideally has: 

•    Demonstrated ability to deliver excellent customer service
•    Strong interpersonal, communication and conflict resolution skills
•    Ability to work effectively in a team environment 
•    A safety-focused mindset 
•    Strong work ethic and willingness to go the ‘extra mile’
•    Be prepared to work onboard in a non-air conditioned environment 
•    Be prepared to travel e.g. to Brisbane and Rockhampton for training 
•    Previous customer service experience from a travel / tourism / hospitality / retail background would be highly desirable 

Candidates will also need to obtain the below statement of attainment certificates prior to employment: 

•    Responsible Service of Alcohol (RSA)

Benefits that Count:

•    An annual salary of $65,057 (pro-rata) / approx. $32 per hour + 12.75% super + 5% flex agreement allowance + penalty rates for Saturday, Sunday and Public Holidays 
•    5 weeks annual leave per year (pro-rata)
•    Contribute to an exceptional passenger experience as part of a supportive, multi skilled team
•    Unique opportunity to work onboard an iconic World Heritage–listed tourist train.
•    Two weeks of paid training on commencement in Brisbane and Rockhampton, plus ongoing on the job support.
•    Travel discounts and lifestyle perks through QRI
•    Access to 280+ gyms and pools with Fitness Passport 

For a full list of benefits please visit Employee Benefits.

Please apply to Guest Services Attendant Relief - Kuranda Scenic Rail (11355) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Tuesday 26th of May 2026. 

IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:

You must apply for vacancies via the internal People Connect solution – Click here for more information

External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.  

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences.  We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the phone number or email below.

To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry via email to tanya.anderson@qr.com.au.  Please do not email your application. We can only accept applications received via our website.