Reliability Improvement Officer

You’ll connect Queensland. We’ll connect you to an amazing career.

Our well-established Regional Rollingstock maintenance team based in Cairns at the Portsmith depot is currently seeking a Reliability Improvement Officer to join the team on a permanent full-time basis.

About the role

Reporting to the Manager, Travel and Tourism Maintenance, Portsmith you will play a key role in continuously improving the safety, reliability, availability and cost‑effectiveness of rollingstock maintained at the Rollingstock Maintenance Depot (RMD) Portsmith. This will be achieved by investigating and collating fault‑related information; designing, implementing, and justifying technical improvements and working closely with the Maintenance and Presentation teams.

Key responsibilities:

• Improve rollingstock reliability, safety, and availability fault analysis, performance reporting, and implementation of technical and design improvements.
• Manage maintenance projects and scheduled maintenance programs, including labour, resources, and coordination with Maintenance and Presentation teams to achieve efficient outcomes.
• Prepare technical specifications, manage and monitor maintenance and overhaul contracts, and liaise with suppliers and contractors.
• Provide technical leadership by liaising with operational staff (Passenger Services, Drivers, Defect Coordinators), supporting fault diagnosis, supervising mechanical activities, and offering specialist advice as required (including on‑call support).
• Support workforce capability and compliance by supervising mechanical work, developing and delivering training, maintaining accurate maintenance records using computer systems, and promoting a strong safety and environmental culture in line with QR standards.

About you

• Strong technical expertise in rollingstock fault‑finding, maintenance, and quality improvement processes.
• Proven ability to coordinate work teams, operate autonomously, and work effectively within a team environment.
• Highly developed communication, interpersonal, analytical, and negotiation skills.
• Advanced computer and maintenance management system skills, including mainframe and PC‑based applications.

To be eligible for this role you’ll need to hold a relevant Mechanical trade certificate.

It would be advantageous if the appointee were to hold or have obtained the equivalent of an Associate Diploma of Engineering Mechanical.

Why You’ll Love Working With Us

• Earn Income: Base rate $135,199 per year excluding superannuation (excluding weekend rates which may be required)
• Security & Stability: Permanent, full-time role
• Future-Proof Your Career: Generous superannuation and industry-leading training programs
• Wellbeing Matters: Holistic health and wellness initiatives

Your Journey Matters. Make It with Us.

Please apply to Reliability Improvement Officer (10813) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Sunday 22nd February 2026.
IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:

You must apply for vacancies via the internal People Connect solution – Click here for more information

External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.  

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences.  We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Kayley Gayton via the phone number or email below.

To learn more about this Queensland Rail career opportunity please contact Kayley Gayton with your specific enquiry  to kayley.gayton@qr.com.au. Please do not email your application. We can only accept applications received via our website.