Senior Manager Travel
Cairns, QLD, AU, 4870
Lead the Journey. Shape the Experience. Drive the Future.
Queensland Rail is seeking a visionary and commercially astute leader to guide the journey of our Travel business. As Senior Manager Travel, you’ll be responsible for driving the commercial success of our long-distance travel and tourism services—leading customer service innovation, product development, brand strategy, and sales growth across the state.
This is more than a leadership role—it's a chance to shape the future of regional tourism and customer experience in Queensland. You’ll oversee a team of 160 professionals across 10 Travel Centres throughout Queensland, our Contact Centre, and digital platforms, ensuring seamless service delivery and strategic growth. Your leadership will directly impact regional economies, tourism partnerships, and the lives of thousands of passengers.
Your impact on a Tomorrow that Counts
• Strategic Leadership: Set the direction for Travel Centres, Contact Centre, digital enablement, and customer-facing systems.
• Sales & Revenue Growth: Own the commercial outcomes for QR’s tourism offerings, driving revenue and market share.
• Customer-Centric Innovation: Champion product enhancements, policy development, and training that elevate the passenger experience.
• Stakeholder Engagement: Collaborate with tourism operators, government departments, industry bodies, and diverse customer groups including seniors, First Nations peoples, and people with disabilities.
What You’ll Lead
• Strategic transformation projects across travel operations
• Continuous improvement initiatives in customer systems and service delivery
• Culture-building and people leadership across geographically dispersed teams
• Industry engagement and tourism event representation
Discover the rail experience you could be part of here.
What we’re looking for
• Proven leadership in transport, tourism, logistics, or complex service industries
• Experience managing large, regionally dispersed teams
• Strong stakeholder management across government and industry
• A background in government or regulated environments (preferred)
• Passion for regional development and tourism
• A calm, insightful leader driven by genuine curiosity, and a passion for making a meaningful impact.
• A collaborative spirit that supports and challenges existing leadership to improve outcomes
Our people are at the heart of our story. Take a closer look at the journey we’re building together.
Remuneration & Employment Type
This is a permanent, full-time opportunity based at any of our Queensland Travel offices, offering a competitive remuneration package and relocation if required.
The role includes regular travel to maintain strong, visible support across teams and ensure effective regional engagement.
Benefits that Count
All that Queensland Rail achieves each day relies on the hard work and talent of our teams. That’s why we offer a range of attractive benefits designed to help you bring your best, including:
• Balance your work and personal life with flexible working options
• Enjoy novated leasing
• Prioritise your physical, emotional and financial wellbeing with our range of services QRI Lifestyle
• Eligible employees can receive up to 100% reimbursement for professional membership fees
And more! See the full range of benefits available to Queensland Rail employees.
Supporting a Diverse Workforce
Queensland Rail acknowledges the Traditional Owners and Elders of the lands and waterways our network traverses.
Our teams are People who Count. We encourage diversity in our teams, including different genders, age, race, disability status, sexual orientation, religions, neurodiversity, education levels and many more aspects. No two journeys are the same, and it’s because of our differences that as a collective, we achieve great things.
Please advise if you would like to discuss reasonable adjustments in the recruitment process.
Your journey matters. Make it with us
There’s never been a more exciting time to join Queensland Rail. If you're ready to make a real impact and help shape our future, we encourage you to submit your resume and cover letter by 11:59 PM (AEST) on Sunday, 26th of October 2025.
If you reside outside of Queensland, please note that this role requires relocation to your chosen location by your start date, as full-time remote work or fly-in/fly-out arrangements are not supported.
To learn more about this opportunity please contact Candis Hockins with your specific enquiry via candis.hockins@qr.com.au