Station Assistant (Rotational)

You’ll connect Queensland. We’ll connect you to an amazing career.

Queensland Rail is built on true connection and everything we achieve is made possible by you. 

Our Queensland Rail Travel network is proud to connect communities throughout the state. We deliver unique tourism experiences in some of Queensland’s most picturesque locations. Our long-distance train services provide critical connections to family, friends, holidays, work and medical care. 

Learn more about Queensland Rail's purpose, people and progress - watch our short video here

Your opportunity

As a Station Assistant (Rotational), you will be required to play a vital role in ensuring the smooth and efficient operation across Cairns, Freshwater and Kuranda Station. You will be responsible for providing exceptional customer service, cleaning general cleaning duties and contributing to a positive and safe environment. The Station Team consists of eight other team members, three of which are also rotational. You will also work closely with our on-board teams which consist of approximately 18 team members.

This is a permanent full-time position.

Benefits that Count 

All that Queensland Rail achieves each day relies on the hard work and talent of our teams. That’s why we offer a range of attractive benefits designed to help you bring your best, including:   

• Permanent full-time position
• Starting salary of $68,370 plus 12.75% superannuation plus applicable penalties and allowances
• 5 weeks of annual leave per year.
• Work within a supportive team environment with potential for career development and progression.
• Opportunity to work for an industry leader where on the job training will be provided.
• A wide range of employee benefits such as access to over 380 gyms and pools with our Fitness Passport.

To view additional exclusive Queensland Rail benefits please visit Employee Benefits

Purpose that Counts. As a Station Assistant (Rotational) some of your duties will include:

• General cleaning and maintenance duties of the station, station toilets, gardens and facilities
• Working with the team to manage luggage check in and loading procedures. This may include loading and unloading of prams, wheelchairs, luggage or boxes
• Making platform announcements and actively managing platform operations
• Providing exceptional customer service to travelling customers and the local community
• Operating station machinery and equipment
• Reporting any safety concerns to the Station Master or Operation Coordinator
• Perform Signal Cabin Duties at Kuranda Station (from time to time, or as required) 

Roster/Hours

This is a full-time position where you will generally work 7.6 hours per shift across the hours of 05:15 to 20:06. You can expect to be on a roster which will include a variety of start and finish times as well as weekends and public holidays, so flexibility is required in this position.

We are seeking to connect with someone who ideally will have:

• The ability to work autonomously but also within a team environment.
• Strong communication skills coupled with a customer focused attitude to ensure a positive experience with customers.
• Sound computer skills.
• A strong work ethic and willingness to go the ‘extra mile’.
• A safety conscious attitude.
• Resilience and ability to self-motivate.
• Ability to undertake a variety of manual handling tasks including cleaning, performing signal cabin duties (Kuranda Station only) and the lifting of heavy luggage up to 20 kilograms.
• Previous experience with cleaning, gardening or shift work is highly desirable

For full position responsibilities please read this Position Description.

Please apply to Station Assistant (Rotational) (10497) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Monday 17th November 2025. 

The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, health assessment and background checks that might also include criminal history and credit checks.

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences.  We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the phone number or email below.

To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry on 1800 115 000 or email qrcareers@qr.com.au.  Please do not email your application. We can only accept applications received via our website.