Station Assistant - working across Cairns, Freshwater and Kuranda Stations

You’ll connect Queensland. We’ll connect you to an amazing career.

Queensland Rail is built on true connection and everything we achieve is made possible by you. 

Our Queensland Rail Travel network is proud to connect communities, deliver unforgettable tourism experiences in some of Queensland’s most iconic locations, and provide vital long-distance services that link people to family, work, holidays and essential care.  

Learn more about Queensland Rail's purpose, people and progress - watch our short video here.

Your opportunity

As a Station Assistant (Rotational), you’ll be at the heart of daily operations across Cairns, Freshwater and Kuranda Stations. From delivering standout customer service to maintaining station presentation, you’ll help create a safe, welcoming experience for every customer.

You’ll join a supportive station team of eight (including three rotational colleagues) and work closely with our on board teams of around 18 colleagues.

This is a permanent full-time position. 

Benefits that Count 

Everything Queensland Rail delivers each day is powered by our people. In return, we offer a range of benefits to support you at work and beyond, including: 

•    Permanent full-time position 
•    Starting salary of $68,370 plus 12.75% superannuation plus penalties and allowances
•    5 weeks of annual leave per year.
•    A supportive team environment with opportunities for career development and progression 
•    On-the-job training with an industry leader 
•    Access to a wide range of employee benefits, including Fitness Passport with entry to over 380 gyms and pools 

To view additional exclusive Queensland Rail benefits please visit Employee Benefits.

Purpose that Counts. As a Station Assistant (Rotational) some of your duties will include: 

•    Maintaining station presentation through general cleaning and upkeep of facilities, amenities and gardens 
•    Supporting luggage check-in and loading operations, including assisting with prams, wheelchairs, luggage and boxes 
•    Making platform announcements and actively managing platform operations 
•    Delivering friendly, professional customer service t travellers and the local community 
•    Operating station machinery and equipment 
•    Identifying and reporting safety concerns to the Station Master or Operations Coordinator 
•    Perform Signal Cabin Duties at Kuranda Station (from time to time, or as required) 

Roser/Hours

This is a full-time role working 7.6 hour shifts across operating hours of 05:15 to 20:06. The roster includes varied start and finish times, including weekends and public holidays, so flexibility is required in this position. 

We are seeking to connect with someone who ideally will have:

•    The ability to work autonomously but also within a team environment.
•    Strong communication skills with a customer-focused approach  
•    Sound computer skills.
•    A strong work ethic and willingness to go the ‘extra mile’.
•    A safety conscious attitude.
•    Resilience and ability to self-motivate.
•    Ability to undertake a variety of manual handling tasks including cleaning, performing signal cabin duties (Kuranda Station only) and the lifting of heavy luggage up to 20 kilograms.
•    Previous experience with cleaning, gardening or shift work is highly desirable 

For full position responsibilities please read this Position Description..  

Please apply to Station Assistant (Rotational) (10497) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Tuesday 17th of February 2026. 

The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, health assessment and background checks that might also include criminal history and credit checks.

Supporting a Diverse Workforce

Queensland Rail acknowledges the Traditional Owners and Elders of the lands and waterways our network traverses.

We’re a team of thousands and we’re proud of our individual journeys and stories. And as we grow, we need more diverse backgrounds and perspectives than ever before. We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. 

To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry on 1800 115 000 or email tanya.anderson@qr.com.au.  Please do not email your application. We can only accept applications received via our website.