General Manager Customer Asset Maintenance

You’ll connect Queensland. We’ll connect you to an amazing career. 

Queensland Rail is built on true connection. And everything we achieve is made possible by you.  

Your opportunity

We are seeking an experienced and strategic General Manager to lead Queensland Rail’s Customer Asset Maintenance for Queensland Rail’s South-East Queensland (SEQ) network. In this key leadership role, you will drive the whole-of-life management of Queensland Rail’s SEQ passenger fleet and facilities maintenance by ensuring safe, reliable, and presentable assets for our customers and stakeholders across SEQ, while driving efficiency, availability, and reliability across our rollingstock and facilities. You will also build and maintain strong relationships with key stakeholders and third party rollingstock maintainers. 

This is a permanent full-time opportunity located in Brisbane - Queensland

Benefits That Count:

• An opportunity to play a key role in the SEQ Operations team and contribute to connecting communities with vital assets.
• Competitive salary to commensurate experience and responsibility of the role plus 12.75% Superannuation contribution.
• Be part of our strong, collaborative leadership team and supportive work environment.
• Contribute to shaping the future of public transport across the SEQ network.
• Support of Continual Professional Development.
• Workplace perks including but not limited to novated leasing, free assistance programs for career and personal support services, health and wellbeing programs including Fitness Passport, free/discounted QR rail travel and equal opportunity leave entitlements.

Click here to see the full range of benefits available to Queensland Rail employees. 

As the General Manager Customer Asset Maintenance, you'll play a crucial role in: 

• Providing senior leadership on key operational issues in a dynamic and changing integrated passenger and rail infrastructure environment, through effective and lean delivery practices, maintenance strategies and solutions to continuously improve Customer Assets availability and reliability.
• Leading Customer Assets Maintenance teams to achieve the appropriate SEQ Businesses safety performance, customer service performance and operational aspects ensuring an integrated approach as one Queensland Rail.
• Leading the delivery of improvement initiatives and maintenance execution to effectively utilise resources (such as people and plant) and achieve required customer asset availability.
• Managing delivery and commissioning of construction and maintenance activities of the SEQ customer assets program of work, including rollingstock, stations and depot facilities.
• Building and maintaining strategic and collaborative relationships with key stakeholders to facilitate a positive end-to-end customer experience and work to continuously improve SEQ Customer Assets performance.

What We’re Looking For:

• Proven leadership: extensive leadership experience, supporting the organisations tactical response to incidents, building internal systems and capability and delivering strategic outcomes that benefit Queensland Rail and our customers.
• Extensive knowledge: of maintenance practices for rollingstock and facilities, with a proven track record of safe and reliable assets.
• Contract management: skills in commercial contract processes including the application of General Conditions of Contract standards and extensive experience in contract administration and alliance relationships.
• Change and improvement expertise: High level of skill in using creative and innovative techniques to drive change and achieve functional transformation within an integrated large operational environment.
• Team development: Have a high level of skill to develop and maintain motivated employees to align with the future vision of the Queensland Rail business and collectively work to achieve desired results
• Stakeholder Engagement and Communication: Outstanding interpersonal, written, and verbal communication skills, with a strong ability to build and maintain effective relationships across all levels of the business.

To view full Position Description, click here.

Your journey matters. Make it with us.

This is a unique strategic leadership opportunity to play a key role in shaping the future of Queensland Rail. 

Please apply to General Manager Customer Asset Maintenance (9338) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Sunday 15 June 2025. 

Supporting a Diverse Workforce

 
At Queensland Rail we are 1TEAM and our diverse workforce enables us to connect communities every day.  We are committed to building inclusive and respectful workplaces for all our people, strengthened by our diversity and encourage applications from First Nations Peoples, all genders, those from culturally diverse backgrounds, LGBTIQ+ community and people with disability, of all ages and backgrounds.
 

We strive to provide a barrier free and equitable recruitment experience. 
 

If you do require an adjustment during the recruitment process, please contact Stacie Turner via the email below.
 

Applicants for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing if progressed through the recruitment processes. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks. For roles that have pre-employment qualifications, QR will also be required to do formal qualification verification processes to ensure qualifications align to QR's requirements.  

To learn more about this Queensland Rail career opportunity please contact Stacie with your enquiry via stacie.turner@qr.com.au   Please do not email your application. We can only accept applications received via our website.