General Manager Rail Management Centre and Operations

You’ll connect Queensland. We’ll connect you to an amazing career. 

Queensland Rail is built on true connection. And everything we achieve is made possible by you.  

We are seeking applications for the position of General Manager, Rail Management Centre and Operations, to join our dynamic South East Queensland (SEQ) Operations team. This role offers an exceptional opportunity to lead and drive operational excellence in a customer-centric passenger railway.

You will lead a large and diverse Operational team to plan and deliver 8,500 weekly services for SEQ passengers, provide vital access for regional services and external freight operators with a strong focus on Operating discipline. This role ensures that our tactical response to incidents and disruptions is seamlessly executed, whilst working strategically to improve our baseline performance over the long term. Working collaboratively to drive safety, innovation and continuous improvement for our customers is vital to success at Queensland Rail. 

This is a permanent full-time opportunity located at Bowen Hills, Brisbane. 

Benefits That Count

• Competitive salary to commensurate experience and responsibility of the role plus 12.75% Superannuation contribution.
• Be part of our strong leadership team and supportive work environment.
• Opportunity for meaningful impact, connecting communities.
• Support of Continual Professional Development.
• Workplace perks including but not limited to novated leasing, free assistance programs for career and personal support services, health and wellbeing programs including Fitness Passport, free/discounted QR rail travel and equal opportunity leave entitlements.

Click here to see the full range of benefits available to Queensland Rail employees. 
 

Your opportunity

As the General Manager Rail Management Centre and Operations, you'll play a crucial role in;

• Senior leadership of key operational issues through effective strategy formulation, customer, business partner and stakeholder engagement, financial and commercial excellence and people leadership.
• Achieving business targets, objectives, performance measures, safety responsibilities and continually seek to implement business performance improvement initiatives, together with the EGM SEQ Operations.
• Building and maintaining excellent relationships, working closely with other senior leaders to ensure effective support service delivery levels.
• Providing strategic input into service planning initiatives for SEQ, identifying areas where service capability or capacity levels need to be increased, including a strategic frame of reference in coordinating commuter service scheduling and timetabling.
• Leading the forward planning and management of integrated transport co-ordination and working with peers within SEQ public transport management, facilitate holistic and integrated public transport solutions for special events and unexpected incidents.
• Leading and managing the Network Control function and "below rail" responsibilities for the SEQ rail network, ensuring that all relevant regulatory, contractual and safety obligations are met.

What We’re Looking For

This role will be ideal for people who;

• Demonstrate high levels of skill in providing leadership and strategic direction to deliver outcomes within a complex commercial and customer-oriented environment.
• Strong people leadership skills, driving outcomes through an engaged workforce.
• Have a high level of skill in the application of best practice in train operations crisis response and disaster recovery to meet legislative requirements.
• Provide a high level of skill using creativity and innovation in driving change to achieve functional transformation.
• Have extensive knowledge of rail transport operations and associated legislation and organisational governance principles relating to the Rail Industry.
• Demonstrate a high level of skill to develop a stimulating work environment that motivates employees to align with the future vision of the Queensland Rail business and collectively work to achieve desired results.
• Have a high level of influencing, interpersonal, consultation, relationship building and negotiation skills that build and sustain productive relationships and partnerships.

To view full Position Description, click here

Your journey matters. Make it with us.

This is a unique strategic leadership opportunity to play a key role in shaping the future of Queensland Rail. 

Please apply to General Manager Rail Management Centre and Operations (9339) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Sunday 15 June 2025.

Supporting a Diverse Workforce

At Queensland Rail we are 1TEAM and our diverse workforce enables us to connect communities every day.  We are committed to building inclusive and respectful workplaces for all our people, strengthened by our diversity and encourage applications from First Nations Peoples, all genders, those from culturally diverse backgrounds, LGBTIQ+ community and people with disability, of all ages and backgrounds.

We strive to provide a barrier free and equitable recruitment experience.

If you do require an adjustment during the recruitment process, please contact Stacie Turner via the phone number or email below.

Applicants for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing if progressed through the recruitment processes. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks. For roles that have pre-employment qualifications, QR will also be required to do formal qualification verification processes to ensure qualifications align to QR's requirements.  

To learn more about this Queensland Rail career opportunity please contact Stacie Turner with your specific enquiry via stacie.turner@qr.com.au or 07 3072 3577. Please do not email your application. We can only accept applications received via our website.