Relief Train Monitoring Officer

You’ll connect Queensland. We’ll connect you to an amazing career. 

 
 
Queensland Rail stands on the foundation of true connection, encompassing the relationships we foster within our teams and the communities we serve across the state. For over 150 years, we've been instrumental in linking people and places, and now we invite you to contribute to our proud legacy and shape a brighter, sustainable future. 

Your Opportunity: 

We are looking for a Relief Train Monitoring Officer to join our Reliability Team based in our Mayne (Bowen Hills) office.   

The role is responsible for monitoring, recording and reporting on the operational performance of all City Network and Airtrain services. This is an excellent opportunity to gain valuable experience to support career progression in SEQ Operations.  
  
In this role you will be required to undertake shift work, 24 hours a day, 7 days a week on a relief roster. You will work as part of a small team on the control floor at Rail Management Centre (RMC) responsible for monitoring and reporting changes to train running in SEQ. You will need to work well under pressure, be confident with systems and collaborate effectively in a fast-paced environment.  

In their duties monitoring train movements, TMOs may be exposed to traumatic events including but not limited to indirect exposure to emergency incidents involving serious injury or fatality, and near-misses. Such exposure is an inherent, albeit infrequent, part of the role's operational requirements. 
 
About the role:  

• Monitor the daily operational performance of all City Network and Airtrain Services utilising current Queensland Rail electronic Train Monitoring Systems (ITOPS and Vizirail) in accordance with Queensland Rail’s business requirements, the TransLink Transport Service contract, the Transport and Main Roads contact and the Airtrain Agreement  

• Investigate, record and report schedule variances to all City Network and Airtrain Services 

• Compile, collate, edit and summarise incident reports using approved Queensland Rail electronic databases (Vizirail) and distribute to management requirements 

• Maintain and update Electronic Train Monitoring Systems with all day of operation service alterations, ensuring correct scheduling protocols and business rules are applied in accordance with contractual requirements 

• Assist Operations Management in responding to performance based information requests, by co-ordinating the maintenance and retrievals of records 

• Liaise with Train Controllers, Assistant Train Controllers, Management and other Operations floor staff to ensure timely updating of train service performance with particular emphasis to on time running and contractual compliance 

• Read and interpret train notices with particular attention to timetable changes, special event advice and isolation and closure impacts 

About you: 
  

• Be available to work shift work is a must. The shifts are 9.5hrs with 12hr shifts on Saturdays and Sundays which will incur penalty allowances 

• Be able to interpret and categorise information and report writing 

• Work independently with minimal supervision in a high-pressure team environment 

• Have strong investigative, analytical and problem solving skills as well as great interpersonal, communication, consultation and presentation skills