Train Monitoring Officer

You’ll connect Queensland. We’ll connect you to an amazing career.

Queensland Rail stands on the foundation of true connection, encompassing the relationships we foster within our teams and the communities we serve across the state. For over 150 years, we've been instrumental in linking people and places, and now we invite you to contribute to our proud legacy and shape a brighter, sustainable future.

Your Opportunity:

We are looking for a Train Monitoring Officer to join our Reliability Team based in our Mayne (Bowen Hills) office. This is a temporary fixed term full-time position until October 2025 which is responsible for monitoring, recording and reporting on the operational performance of all City Network and Airtrain services. This is an excellent opportunity to gain valuable experience to support career progression in SEQ Operations. 
 
In this role you will be required to undertake shift work, 24 hours a day, 7 days a week on a rotational roster. You will work as part of a small team on the control floor at Rail Management Centre (RMC) responsible for monitoring and reporting changes to train running in SEQ. You will need to work well under pressure, be confident with systems and collaborate effectively in a fast-paced environment. 

About the role

• Monitor the daily operational performance of all City Network and Airtrain Services utilising current Queensland Rail electronic Train Monitoring Systems (ITOPS and Vizirail) in accordance with Queensland Rail’s business requirements, the TransLink Transport Service contract, the Transport and Main Roads contact and the Airtrain Agreement 
• Investigate, record and report schedule variances to all City Network and Airtrain Services
• Compile, collate, edit and summarise incident reports using approved Queensland Rail electronic databases (Vizirail) and distribute to management requirements
• Maintain and update Electronic Train Monitoring Systems with all day of operation service alterations, ensuring correct scheduling protocols and business rules are applied in accordance with contractual requirements
• Assist Operations Management in responding to performance based information requests, by co-ordinating the maintenance and retrievals of records
• Liaise with Train Controllers, Assistant Train Controllers, Management and other Operations floor staff to ensure timely updating of train service performance with particular emphasis to on time running and contractual compliance
• Read and interpret train notices with particular attention to timetable changes, special event advice and isolation and closure impacts

About you

• High level of skill in interpreting and categorizing information and report writing
• High level of skill in operating independently with minimal supervision in a high pressure team environment
• High level of investigative, analytical and problem solving skills
• High interpersonal, communication, consultation and presentation skills
• Substantial skill in the use of computer systems particularly applications associated with standard Queensland Rail Environment. Experience using ITOPS and ViziRail is advantageous.
• Substantial knowledge of train operations and movements in a high density traffic environment 
• Knowledge of and willingness to commit to and work within Queensland Rail’s Values and Behaviours

To learn more about this role - please see the position description.

Sounds great! What’s next?

Please apply to Team Leader Safety via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) 26th June 2025.

Supporting a Diverse Workforce 

At Queensland Rail we are 1TEAM and our diverse workforce enables us to connect communities every day.  We are committed to building inclusive and respectful workplaces for all our people, strengthened by our diversity and encourage applications from First Nations Peoples, all genders, those from culturally diverse backgrounds, LGBTIQ+ community and people with disability, of all ages and backgrounds. 

We strive to provide a barrier free and equitable recruitment experience.  

If you do require an adjustment during the recruitment process, please contact Theresa via the phone number or email below. 

Applicants for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing if progressed through the recruitment processes. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks. For roles that have pre-employment qualifications, QR will also be required to do formal qualification verification processes to ensure qualifications align to QR's requirements.   

To learn more about this Queensland Rail career opportunity please contact Theresa with your specific enquiry via Theresa.dickson@qr.com.au   Please do not email your application. We can only accept applications received via our website.