Customer Service Assistant (Stations) - Normanton

You’ll connect Queensland. We’ll connect you to an amazing career.

One of Australia’s most unique rail journeys, the Gulflander is an adventure through the heart of the Gulf Country. Originally built to link the remote river port of Normanton with the Croydon goldfields, this tourism icon now offers a rare passage through vast, rugged landscapes few ever experience. Here is a little taste of what the Gulflander is all about.

We are seeking a Customer Service Attendant (Stations) (internally known as Station Assistant (Guard) to join our Gulflander team in Normanton on a casual basis. 

Benefits that Count:

•    $34.48 per hour + 23% casual loading on basic pay rate +12.75% super + applicable penalties and allowances 
•    Access to 2,000+ exclusive discounts through QRI Lifestyle 
•    Work within a supportive team environment with on-the-job training 
•    Explore nearby destinations like Karumba, famous for world class fishing and adventure charters

For a full list of benefits please visit Employee Benefits.

Purpose That Counts. As a Customer Service Attendant (Stations), some of your duties will include: 

•    Provide friendly customer service at the Normanton Train Station 
•    Prepare the Gulflander for each trip, including restocking and loading / unloading the train, help with customer luggage (up to 20kg)
•    Keeping the station, train, facilities and gardens clean, safe and looking their best 
•    Making platform announcements and operate station machinery and equipment 
•    Assisting with bookings, enquiries and phone calls 
•    Reporting safety concerns to your leader 
•    Performing guard duties when required to work on board the train such as moving the train (shunting), securing doors and connecting hose bags 

Roster / Hours

This is a casual position offering approx. 25 hours per week. 

This role typically works Monday to Friday between 0700 to 1530; additional weekend and public holiday work may also be required. 

Occasional overnight work in Croydon may also be required if working on the train, where shifts may finish as late as 1900. 

We are looking to connect with someone who ideally has: 

•    The ability to work independently and as part of a team 
•    Strong communication skills coupled with a customer focused mindset 
•    Sound computer skills.
•    A safety-focused mindset
•    Ability to occasionally lift up to 20kg
•    Current C Class Driver Licence (essential) 
•    Previous cleaning or admin experience is desirable but not essential 

For full position responsibilities please read this Position Description.

Please apply to Station Assistant (Guard) - Normanton (11354) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Wednesday 27th of May 2026. 

This position will continue to advertise on the website until 11:59pm Wednesday 10th of June 2026 to capture any interest in other opportunities that may become available in Normaton in the near future. 

IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:

You must apply for vacancies via the internal People Connect solution – Click here for more information

External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.  

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences.  We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the phone number or email below.

To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry via email to tanya.anderson@qr.com.au. Please do not email your application. We can only accept applications received via our website.