Station Assistant (Guard)

You’ll connect Queensland. We’ll connect you to an amazing career.

One of Australia’s most unique railways, the Gulflander, is a rail journey like no other. Originally built to connect the once bustling river port of Normanton to the gold fields of Croydon, today the Gulflander is a tourism icon and ventures through countryside that most people will never see. Here is a little taste of what the Gulflander is all about.

We are seeking a permanent full-time and casual Station Assistant (Guard) to join our Gulflander team based in Normanton.

Benefits that Count 

All that Queensland Rail achieves each day relies on the hard work and talent of our teams. That’s why we offer a range of attractive benefits designed to help you bring your best, including:   

• Starting salary of $66, 058 plus 12.75% superannuation.
• 5 weeks of annual leave per year.
• Enjoy free travel to work and discounted rail travel.
• QRI Lifestyle offers members access to over 2,000 exclusive discounts and services.
• Prioritise your physical, emotional and financial wellbeing with our range of free services.
• You and your family can get fit and have fun with access to over 380 gyms and pools with our Fitness Passport.

As a Station Assistant some of your duties will include:

• Assisting with the de-provision and provision of supplies on train arrival and departure.

• General cleaning and maintenance duties of the station, bathroom facilities, baggage areas, the train and gardens.
• Providing platform announcements and active platform management
• Performing guard duties when required to work on board the Gulflander – this includes shunting (moving) the train, securing rollingstock doors and connecting hose bags beneath rollingstock.
• Providing exceptional customer service to travelling customers and the local community – this includes assisting with customer luggage
• Operating station machinery and equipment.
• Assisting with answering the phones and processing bookings.
• Reporting any safety concerns to the Operation Coordinator.

Hours

This role generally works between the hours of 0700 and 1530 Monday to Friday and there will also be a requirement to work weekends, public holidays and overnights in Croydon as required which may have a finish time of 1900.

The ideal candidate will have:

• The ability to work autonomously but also within a team environment.
• Strong communication skills coupled with a customer focused attitude to ensure a positive experience with customers.
• Sound computer skills.
• A strong work ethic and willingness to go the ‘extra mile’.
• A safety conscious attitude.
• Resilience and ability to self-motivate.
• Ability to undertake a variety of manual handling tasks including cleaning and lifting of heavy luggage up to 20 kilograms.
• Previous cleaning experience or admin experience (ticketing or booking of travel).
• A current ‘C’ Class Drivers Licence – required 

For full position responsibilities please read this Position Description.

Your journey matters. Make it with us. 
There has never been a more exciting time to join Queensland Rail. We offer boundless opportunities to support your career today and for your future. Apply before 11:59pm Monday 13th January 2025.

Applicants for roles at Queensland Rail may undergo pre-employment alcohol and drug testing if they advance in the recruitment process. The selection process may include pre-employment health checks and background screenings.  We’re a team of thousands and we’re proud of our individual journeys and stories. And as we grow, we need more diverse backgrounds and perspectives than ever before. We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. To learn more about this career opportunity, please contact Jelena Nikolovski via email at Jelena.Nikolovski@qr.com.au