Operations Support Officer

You’ll connect Queensland. We’ll connect you to an amazing career.

Queensland Rail is built on true connection and everything we achieve is made possible by you. 

Our Queensland Rail Travel network is proud to connect communities throughout the state. We deliver unique tourism experiences in some of Queensland’s most picturesque locations. Our long-distance train services provide critical connections to family, friends, holidays, work and medical care. 

About the opportunity

We are seeking a permanent full-time Operations Support Officer to join our team based at the Rockhampton Train Station.

As the Operations Support Officer you will work in a large team where you will play a vital part in ensuring the smooth running of our Onboard Services by providing administrative and operational support to the Operations Coordinator. 

Due to the 24/7 nature of the operation, you will be required to work across a 4-week rotating roster which will include early starts, late finishes, overnight shifts, weekends and public holidays.

Benefits that Count 

All that Queensland Rail achieves each day relies on the hard work and talent of our teams. That’s why we offer a range of attractive benefits designed to help you bring your best, including:  

• Base annual salary of $85,400 + 12.75% super + applicable penalties and allowances.  However, after including applicable allowances an Operations Support Officer could earn up to approximately $100,000 per year + 12.75% super.
• 5 weeks annual leave per year
• Enjoy discounted rail travel
• QRI Lifestyle offers members access to over 2,000 exclusive discounts and services
• Prioritise your physical, emotional and financial wellbeing with our range of free services
• You and your family can get fit and have fun with access to over 380 gyms and pools with our Fitness Passport

As an Operations Support Officer some of your duties will include:

• General administrative tasks including meeting the trains on arrival to sign in / sign out radios and drop off / collect paperwork, platform allocations, maintenance of weekly operations rosters and any other adhoc administrative tasks

• Oversee the provisioning and unloading of food and beverage supplies on long-distance passenger trains. You will ensure all items are inspected and are compliant with food hygiene regulations
• Supervise On Board Services staff, provide trip reports and arrange for replacement staff when necessary
• Enter financial data, prepare reports including reconciling variances and assist with / credit card handling procedures

For full position responsibilities, please read this Position Description.

Hours

This is a permanent full-time position which generally works between the hours of 0300 to 2400 as well as weekends and public holidays, so flexibility is required in this position. 

The ideal candidate will have:

• Resilience and adaptability, thriving in fast-paced environments
• High attention to detail and be solutions orientated
• Previous experience in a similar administration support role
• Excellent organisational and time management skills
• An exceptional customer focused attitude to ensure a positive experience for our customers
• Strong stakeholder communication skills, including the ability to engage with staff across departments, on-call managers, and other key contacts
• The ability to work independently while collaborating effectively with a team.
• Proficiency in using computers and the Microsoft Office Suite including Excel (basic formulas)
• A strong commitment to safety and a focus on detail

Supporting a Diverse Workforce
Queensland Rail acknowledges the Traditional Owners and Elders of the lands and waterways our network traverses.
 
Our teams are People who Count. We encourage diversity in our teams, including different genders, age, race, disability status, sexual orientation, religions, neurodiversity, education levels and many more aspects. No two journeys are the same, and it’s because of our differences that as a collective, we achieve great things.
 
Please advise if you would like to discuss reasonable adjustments in the recruitment process.

Your journey matters. Make it with us. 
There’s never been a more exciting time to join Queensland Rail. If you're ready to make a real impact and help shape our future, we encourage you to submit your resume and cover letter by 11:59 PM (AEST) on Tuesday 5th August 2025.

To learn more about this opportunity please contact Jelena Nikolovski with your specific enquiry via Jelena.Nikolovski@qr.com.au