Passenger Services Supervisor (Relief)

You’ll connect Queensland. We’ll connect you to an amazing career.

We are looking for highly motivated leader seeking to advance their career to manage the delivery of customer service onboard our long-distance train services.  Customer service experience will be invaluable in mentoring an onboard team to ensure the highest standard of service is provided consistently and safely.  

Benefits that Count

• Permanent opportunity with an industry leader in Rockhampton.
• Base salary of $80, 829 + 12.75% super. However, after including applicable allowances (travel, away from home, meals, first aid, weekend and public holiday work), a Passenger Services Supervisor can earn up to approximately $130, 000 + 12.75% super.
• We will deliver a comprehensive 5-month training program which will provide you with the necessary skills to be successful in your role with a focus on leadership and autonomous decision making.
• The opportunity to explore Queensland – enjoy discounts on rail travel as well as accommodation, travel insurance, theme parks and attractions and more through QRI Lifestyle.
• A wide range of employee benefits such as access to over 380 gyms and pools with our Fitness Passport. For a full list of benefits please visit Employee Benefits

As an Onboard Customer Service Supervisor (Relief) you will:

• Fulfill a full-time relief role (38 hours per week) to provide shift coverage for scheduled and unscheduled leave, training etc.
• Have flexibility as you will be required to work early starts, late finishes, overnight shifts, weekends and public holidays.
• Ensure the safety and well-being of our passengers and onboard team members.
• Create a memorable onboard customer experience.
• Ensure duties performed comply with legislative requirements, fatigue management and roster guidelines and Queensland Rail's values.
• Ensure adherence to onboard catering and financial procedures and processes.
• Supervise the acceptance, loading and delivery of customer baggage and catering supplies.

What do I need to be considered?

• Experience in leading and mentoring a small team.

• Strong work ethic and willingness to go the “extra mile”.
• An ability to manage conflict in an objective and professional manner.
• An ability to think on your feet and respond to the unexpected – you thrive under pressure.
• Sound written and verbal communication skills.
•  Sound computer skills.
• Be safety focused and ensure that relevant policies, procedures and legislation is being adhered to and who thrives in high pressure situations.
• Ability to undertake occasional heavy lifting (up to 20kgs).

Candidates will also need to obtain the below certificates prior to employment.

• Responsible Service of Alcohol
• Food Hygiene (SITXFSA001)
• Advanced Resuscitation
• Provide CPR 12 months
• Provide First Aid
• Provide Basic Emergency Life Support

For full position responsibilities please read this Position Description.
 

Your journey matters. Make it with us. 
There has never been a more exciting time to join Queensland Rail. We offer boundless opportunities to support your career today and for your future. Apply before 11:59pm Sunday 19th January 2025.

Applicants for roles at Queensland Rail may undergo pre-employment alcohol and drug testing if they advance in the recruitment process. The selection process may include pre-employment health checks and background screenings.  We’re a team of thousands and we’re proud of our individual journeys and stories. And as we grow, we need more diverse backgrounds and perspectives than ever before. We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. To learn more about this career opportunity, please contact Jelena Nikolovski via email at Jelena.Nikolovski@qr.com.au