Travel Consultant - Rockhampton Travel Centre

You’ll connect Queensland. We’ll connect you to an amazing career.

At Queensland Rail, connection is at the heart of everything we do – and it starts with you. Our Travel Centres are the heartbeat of Queensland Rail Travel—bringing every trip to life through seamless reservations, personalised support, and exceptional customer care.

Learn more about Queensland Rail's purpose, people and progress - watch our short video here.

About the Role:

We are looking for a highly enthusiastic and motivated individual to join Queensland Rail’s Travel Centre based in Rockhampton.  

Our travel consultants provide high quality, friendly customer service. This role would suit someone with a passion for customer service and a genuine interest in helping people. You will be a quick thinker with an ability to work through problems and provide solutions. You will need to work autonomously in this role.

This is a fixed term, full-time position until July 2027. 

Benefits that Count: 

•    Starting base annual salary $85,757 (approx. $43 per hour) + 12.75% super + any applicable penalties 
•    Be part of a passionate customer centric team and work directly with an experienced team of Travel Consultants and a Team Leader
•    Paid training and ongoing support to develop your experience
•    Work for an industry leader 

Click here to read about our full range of Benefits.

Purpose That Counts. As a Travel Consultant, some of your duties will include: 

•    Provide accurate travel advice and complete reservations and ticketing for rail, third party and corporate travel. 
•    Process payments efficiently and ensure every interaction meets our quality assurance standards. 
•    Drive revenue by up selling travel products and encouraging return business. 
•    Maintain strong product and industry knowledge through ongoing training and familiarisation activities. 
•    Build positive relationships and maximise goodwill with both internal and external customers. 
•    Support Queensland Rail Travel operations by following all policies, procedures and safety requirements. 
•    Contribute to a collaborative Customer Contact team and assist with additional duties when required.

For further information please read the Position Description.

Roster/Hours

The Rockhampton Travel Centre operates Monday to Friday between the hours of 5:45am to 2:00pm during the week and 5:45am to 9:15am on the weekends. 

Shifts are 4-8.5hours in length. The shift times will vary from day to day depending on roster requirements. Majority of shifts are:

•    5:30am to 1:36pm
•    5:45am to 1:51pm
•    6:00am to 2:06pm
•    6:00am to 3:00pm 

You will also be required to work weekends (approximately one weekend every month) and may be required to travel for work. 

Flexibility is required in this position as hours are subject to change based on operational requirements (i.e. planned and unplanned disruptions). 

We are looking to connect with someone who ideally has: 

•    A passion for customer service excellence and a commitment to creating positive travel experiences. 
•    The ability to work within a diverse team in a fast-paced work environment. 
•    A positive, can-do attitude.
•    Strong communication skills (written and verbal) 
•    Intermediate computer and Microsoft Office skills e.g. Microsoft Office Suite. Previous experience using travel booking systems would be highly regarded but not essential. 
•    Previous tourism experience is desirable but not essential. 

Please apply to Travel Consultant - Rockhampton Travel Centre (11315) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Wednesday 22nd April 2026.

IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:

You must apply for vacancies via the internal People Connect solution – Click here for more information

External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.  

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences.  We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the phone number or email below.

To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry on 1800 115 000 or email tanya.anderson@qr.com.au. Please do not email your application. We can only accept applications received via our website.