Customer Service Attendant (Relief)

You’ll connect Queensland. We’ll connect you to an amazing career.

Our Queensland Rail Travel network is proud to connect communities throughout the state. We deliver unique tourism experiences in some of Queensland’s most picturesque locations. Our long-distance train services provide critical connections to family, friends, holidays, work and medical care.  

As a Customer Service Attendant (relief) you will play an integral role in providing world-class customer service onboard our long-distance train services, where you can expect to be away for approximately 67 hours at any given time. This is a permanent full-time position based in Brisbane which will consist of a variety of start and finish times as well as weekends and public holidays, so flexibility is required in this position. 

Benefits that Count:

• An annual salary of $64,500 + 12.75% super. However, after including applicable allowances (travel, away from home, meals, first aid, weekend and public holiday work), a Customer Service Attendant (Relief) can earn up to $100,000 + 12.75% super
• Two weeks of paid training upon commencement which will be split between Brisbane and Rockhampton with additional on the job training.
• Work within a supportive team environment with potential for career development and progression.
• A wide range of employee benefits such as access to over 380 gyms and pools with our Fitness Passport.

For a full list of benefits please visit Employee Benefits

Overview of day-to-day responsibilities:

This opportunity works on a relief-based roster. If you are not rostered to work a shift on board one of our services, you will be assisting with platform operations at Roma Street Station. Some of the tasks that you will be responsible for include:

• Create a memorable onboard customer experience 
• Food and beverage service including in the galley and trolley service 
• Manage the storage, preparation and cooking of food and beverage items 
• Assist with general cleaning duties including ensuring that food hygiene practices are met and handling of customer luggage. 
• Ensure the safety and well-being of our passengers by reporting any operational issues
• Cash and Eftpos handling 
• Platform Duties - acceptance and handling of checked baggage, assisting with customer enquiries and general cleaning of the platform area

For full position responsibilities please read this Position Description.

What you will bring to the role:

• Resilient and adaptable individual who thrives in a team and fast-paced environment with exceptional customer service skills. In addition to this you will have: 
• Previous experience providing face to face customer service. Relevant tourism, transport or hospitality industry experience is highly advantageous
• Strong work ethic and willingness to go the ‘extra mile’ 
• Exceptional communication skills coupled with a customer focused attitude 
• An ability to think on your feet and respond to the unexpected – you thrive under pressure
• Sound cash management skills
• A safety conscious attitude 
• Ability to undertake occasional heavy lifting (up to 20 kgs)

Candidates will also need to obtain the below statement of attainment certificates prior to employment: 

• Responsible Service of Alcohol (SITHFAB002 / SITHFAB021)
• Food Safety – use hygienic practices for food safety (SITXFSA001 / SITXFSA005)

Your journey matters. Make it with us. 
There has never been a more exciting time to join Queensland Rail. We offer boundless opportunities to support your career today and for your future. Apply before 11:59pm Tuesday 4th March 2025.

Applicants for roles at Queensland Rail may undergo pre-employment alcohol and drug testing if they advance in the recruitment process. The selection process may include pre-employment health checks and background screenings.  We’re a team of thousands and we’re proud of our individual journeys and stories. And as we grow, we need more diverse backgrounds and perspectives than ever before. We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. To learn more about this career opportunity, please contact Jelena Nikolovski via email at Jelena.Nikolovski@qr.com.au