Travel Consultant

You’ll connect Queensland. We’ll connect you to an amazing career.

At Queensland Rail, connection is at the heart of everything we do – and it starts with you. With over 700,000 journeys taken across our long‑distance rail network each year, our Travel Centres are the heartbeat of Queensland Rail Travel—bringing every trip to life through seamless reservations, personalised support, and exceptional customer care.

Learn more about Queensland Rail's purpose, people and progress - watch our short video here.

About the Role:

We are looking for a highly enthusiastic and motivated individual to join Queensland Rail’s Travel Centre based in Toowoomba.  
Our travel consultants provide high quality, friendly customer service. This role would suit someone with a passion for customer service and a genuine interest in helping people. You will be a quick thinker with an ability to work through problems and provide solutions. You will need to work autonomously in this role. This is a fixed term, full-time role until mid-February 2027.

Benefits that count.

• Starting $43 per hour (base salary $85,757 (pro rata)) + 12.75% super + any applicable penalties
• Be part of a passionate customer centric team
• Paid training and ongoing support to develop your experience
• Work for an industry leader

Click here to read about our full range of Benefits.

Purpose That Counts. As a Travel Consultant, some of your duties will include: 

• Provide accurate travel advice and complete reservations and ticketing for rail, third‑party and corporate travel.
• Process payments efficiently and ensure every interaction meets our quality assurance standards.
• Drive revenue by up‑selling travel products and encouraging return business.
• Maintain strong product and industry knowledge through ongoing training and familiarisation activities.
• Build positive relationships and maximise goodwill with both internal and external customers.
• Support Queensland Rail Travel operations by following all policies, procedures and safety requirements.
• Contribute to a collaborative Customer Contact team and assist with additional duties when required.

For further information please read the Position Description. 

Roster/Hours

Shifts are generally between the hours of 8:30am and 4:30pm Monday to Friday.

You may also be required to travel for work.

We are looking to connect with someone who ideally has: 

• A passion for customer service excellence and a commitment to creating positive travel experiences.
• The ability to work within a diverse team in a fast-paced work environment.
• A positive, can-do attitude.
• Strong communication skills (written and verbal)
• Intermediate computer and Microsoft Office skills e.g. Microsoft Office Suite. Previous experience using travel booking systems would be highly regarded but not essential.
• Previous travel and tourism experience is desirable but not essential.

Sounds great! What’s next?

Please apply to Travel Consultant (11759) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) 21st July 2026.

Supporting a Diverse Workforce 

At Queensland Rail we are 1TEAM and our diverse workforce enables us to connect communities every day.  We are committed to building inclusive and respectful workplaces for all our people, strengthened by our diversity and encourage applications from First Nations Peoples, all genders, those from culturally diverse backgrounds, LGBTIQ+ community and people with disability, of all ages and backgrounds. 

We strive to provide a barrier free and equitable recruitment experience.  If you do require an adjustment during the recruitment process, please contact Krystal email on krystal.gray@qr.com.au

Applicants for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing if progressed through the recruitment processes. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks. For roles that have pre-employment qualifications, QR will also be required to do formal qualification verification processes to ensure qualifications align to QR's requirements.