Customer Service Attendant - Townsville
Townsville, QLD, AU, 4810
You’ll connect Queensland. We’ll connect you to an amazing career.
At Queensland Rail, connection is at the heart of everything we do—and it starts with you. Our Travel network links communities across the state, delivering unforgettable tourism experiences and essential journeys for work, family, and care.
Learn more about Queensland Rail's purpose, people and progress - watch our short video here.
About the Role
As a Customer Service Attendant, you will play an integral role in providing world-class customer service onboard our Spirit of Queensland or Inlander. You can expect up to 3-day trips away and the chance to explore Queensland while you work.
Purpose That Counts. As a Customer Service Attendant, some of your duties will include:
• Creating a memorable onboard customer experience
• Delivering a food and beverage service, including galley duties and trolley service
• Managing storage, preparation and cooking of food and beverage items
• Performing general cleaning duties and maintain food hygiene standards
• Assisting with handling customer luggage
• Ensuring passenger safety by reporting operational issues
• Processing payments via cash and EFTPOS
• Performing Station Assistant duties, including customer service and platform cleaning
For further information please read the Position Description..
Roster/Hours
Permanent full-time position based in Townsville with a rotating roster of days, late afternoons, weekends and public holidays. This role is part of a five week rotating link which provides vision of future work to plan around.
Benefits that Count:
• An annual salary of $66,837 + 12.75% super with potential to earn up to $100,000 per year + 12.75% super (including allowances)
• Travel discounts and lifestyle perks through QRI
• Access to 280+ gyms and pools with Fitness Passport
• Be part of a team that truly connects communities
For a full list of benefits please visit Employee Benefits.
We are looking to connect with someone who ideally has:
• Previous experience providing face to face customer service. Relevant tourism, transport or hospitality industry experience is highly advantageous.
• The ability to work independently and in a team
• A strong work ethic and willingness to go the ‘extra mile’.
• Excellent communication skills and a customer-focused approach
• The ability to think quickly, manage unexpected situations and perform under pressure
• Sound cash management skills.
• A Safety-focused mindset
• The ability to perform occasional heavy lifting (up to 20kg)
Candidates will also need to obtain the below statement of attainment certificates prior to employment:
• Responsible Service of Alcohol (SITHFAB002 / SITHFAB021)
• Food Safety – use hygienic practices for food safety (SITXFSA001 / SITXFSA005)
Supporting a Diverse Workforce
Queensland Rail acknowledges the Traditional Owners and Elders of the lands and waterways our network traverses.
We’re a team of thousands and we’re proud of our individual journeys and stories. And as we grow, we need more diverse backgrounds and perspectives than ever before. We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.
Applicants for roles at Queensland Rail may undergo pre-employment alcohol and drug testing if they advance in the recruitment process. The selection process may include psychometric assessments, pre-employment health checks and background screenings, which could involve criminal history and credit checks.
Your journey matters. Make it with us.
There’s never been a more exciting time to join Queensland Rail. If you're ready to make a real impact and help shape our future, we encourage you to submit your resume and cover letter by 11:59 PM (AEST) Wednesday 28th of January 2026.
To learn more about this opportunity please contact Tanya Anderson with your specific enquiry via tanya.anderson@qr.com.au.