Regional Train Service Delivery (TSD) Manager (North) - Townsville or Cairns

You’ll connect Queensland. We’ll connect you to an amazing career.

Queensland Rail is built on true connection and everything we achieve is made possible by you. 

For over 150 years, our teams have played an important role in connecting people and communities across the state.

Learn more about Queensland Rail's purpose, people and progress - watch our short video here.

About the role: 

As the Regional Train Service Delivery Manager (North), you’ll provide strategic leadership across people, operations and service delivery for the Regional TSD workforce.

You’ll lead transformational change that drives safety, performance and culture, building strong capability to deliver reliable, customer focused rail services in a fast paced operational environment.

You’ll be responsible for two direct reports and approximately seventy-three indirect reports across Cairns, Townsville and Rockhampton. 

This is a permanent full-time position that can be based in Townsville or Cairns where you will be required to work outside of work hours and frequent travel intrastate. 

Purpose that Counts. As the Regional TSD Manager (North) you will: 

•    Lead the regional rail traffic crew workforce, building capability, engagement and a high-performing safety culture  
•    Deliver safe, reliable and efficient crew operations by overseeing daily performance, regulatory compliance and service delivery to improve reliability, productivity, on-time running and RTSC KPI’s
•    Lead and support the Regional TSD leadership team to deliver a cohesive, sustainable operating model aligned to the Regional Operations Plan
•    Drive transformational and change initiatives that embed a high performance, productivity and continuous improvement
•    Build strong, trusted relationships with internal and external stakeholders, including unions, to resolve issues and optimise service delivery 
•    Own the regional safety management environment (including investigation of accidents and incidents), ensuring compliance with Queensland Rail standards, legislation and workplace health and safety requirements 

For further information please read the Position Description.

We are looking to connect with someone who will have:

•    Proven senior leadership capability strong people leadership, coaching and performance management skills 
•    Demonstrated success leading transformational change that drives cultural shift, employee engagement, productivity and efficiency 
•    Highly developed influencing and negotiating skills with the ability to build and manage complex stakeholder relationships
•    Extensive experience managing safe working and Workplace Health and Safety systems in a safety-critical environment 
•    Strong knowledge of rail operations or a comparable regulated industry, with a clear commitment to safety and customer outcomes. 
•    Hold a ‘C’ Class Drivers Licence

Benefits that Count:

•    Attractive salary to be discussed with preferred applicant based on skills and experience plus 12.75% superannuation
•    Work for an industry leader within a supportive and engaged team environment
•    This role offers the opportunity to lead change at scale, influence operational excellence and make a meaningful impact on the delivery of vital rail services to communities across the South Region
•    Balance your work and personal life with flexible working options 
•    QRI Lifestyle offers members access to over 2,000 exclusive discounts and services 
•    A wide range of employee benefits such as access to over 380 gyms and pools with our Fitness Passport 

For a full list of benefits please visit Employee Benefits.

Please apply to Regional Train Service Delivery (TSD) Manager (North) - Townsville or Cairns (11283) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Monday 11th of May 2026.

IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:

You must apply for vacancies via the internal People Connect solution – Click here for more information

External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.  

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences.  We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the phone number or email below.

To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry on 1800 115 000 or email tanya.anderson@qr.com.au. Please do not email your application. We can only accept applications received via our website.