Senior Operations Coordinator

You’ll connect Queensland. We’ll connect you to an amazing career. 

Queensland Rail is built on true connection and everything we achieve is made possible by you. 

For over 150 years, our teams have played an important role in connecting people and communities across the state.

Learn more about Queensland Rail's purpose, people and progress - watch our short video here.

About the role: 

As a Senior Operations Coordinator (internally known as Senior Operations Interface Adviser), you will play an integral role in maximising operational and network efficiency across our Regional Network for our rail operators and infrastructure maintenance teams. 

You’ll deliver solutions aligned with our safety management system and business directives, focusing on yard capacity management, stakeholder engagement, compliance and incident response. 

This is a permanent full-time position based in Townsville. You will be required to work an on-call roster to support reactive events and emergency incidents/accidents which will include outside of hours, weekend work and travelling across regional Queensland to assist. 

Benefits that Count: 

•    Base annual salary $135,199 + 12.75% super + any applicable penalties or allowances
•    Opportunity to broaden your rail and technical experience – this opportunity allows you to get involved in a range of different projects to develop your skillset 
•    Work with an experienced, supportive and engaged team
•   Travel discounts and lifestyle perks through QRI 
•   Access to 280+ gyms and pools with Fitness Passport  

To view additional exclusive Queensland Rail benefits please visit Employee Benefits.

Purpose that Counts. A typical day as a Senior Operations Interface Adviser will consist of (but is not limited to):

•    Review operator performance and implement solutions to address compliance, standards, capacity, commissioning and design issues 
•    Lead and support strategies that drive a performance-focused culture, including corridor initiatives, interfaces, leases and connection agreements 
•    Providing advice on all Conceptual Operating Plans 
•    Develop and deliver corridor performance initiatives through effective engagement with supply chain customers, stakeholders and adjoining landowners 
•    Act as QR Commander during major incidents, overseeing investigations, recovery planning, inductions, pre-starts, debriefs, reviews and representing the organisation in local and district disaster groups
•    Undertake planning, capacity analysis and scheduling tasks as required
•    Build and maintain strong relationships with customers and stakeholders 

For full position description please read this Position Description.

About You

The Senior Operations Interface Adviser must have extensive safeworking experience and knowledge of train operations or rail infrastructure. In addition to this, you will have: 

•    Strong problem-solving and analytical skills for implementing short- and long-term solutions 
•    Excellent communication (written and verbal), interpersonal, consultation and conflict resolution skills 
•    Proficiency in information technology (IT) systems for monitoring, recording and reporting systems 

Supporting a Diverse Workforce

Queensland Rail acknowledges the Traditional Owners and Elders of the lands and waterways our network traverses.

We’re a team of thousands and we’re proud of our individual journeys and stories. And as we grow, we need more diverse backgrounds and perspectives than ever before. We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. 

Applicants for roles at Queensland Rail may undergo pre-employment alcohol and drug testing if they advance in the recruitment process. The selection process may include psychometric assessments, pre-employment health checks and background screenings, which could involve criminal history and credit checks.  

Your journey matters. Make it with us. 

There’s never been a more exciting time to join Queensland Rail. If you're ready to make a real impact and help shape our future, we encourage you to submit your resume and cover letter by 11:59 PM (AEST) Tuesday 3rd of February 2026. 
 
To learn more about this opportunity please contact Tanya Anderson with your specific enquiry via tanya.anderson@qr.com.au.