Station Assistant (Relief)

You’ll connect Queensland. We’ll connect you to an amazing career.

Queensland Rail is built on true connection and everything we achieve is made possible by you. 

Our Queensland Rail Travel network is proud to connect communities throughout the state. We deliver unique tourism experiences in some of Queensland’s most picturesque locations. Our long-distance train services provide critical connections to family, friends, holidays, work and medical care. 

Your opportunity

We are seeking a temporary full-time Station Assistant (Relief) to join our team in Townsville until 14/12/2025 with the possibility of extension.

As a Station Assistant (Relief), you will join a team of eight to play a vital role in ensuring the smooth and efficient operation at Townsville Station. You will be responsible providing exceptional customer service, completing general cleaning duties and contributing to a positive and safe environment. 

Benefits that Count 

All that Queensland Rail achieves each day relies on the hard work and talent of our teams. That’s why we offer a range of attractive benefits designed to help you bring your best, including:   

• Starting salary of $68, 000 (pro rata) plus 12.75% superannuation plus applicable penalties and allowances
• 5 weeks of annual leave per year.
• Work within a supportive team environment with potential for career development and progression.
• Opportunity to work for an industry leader where on the job training will be provided.

 For a full list of benefits please visit Employee Benefits

As a Station Assistant (Relief) some of your duties will include:

• Assisting with the de-provision and provision of supplies on train arrival and departure.
• Working with the team to manage luggage check in and loading procedures.
• General cleaning and maintenance duties of the station, bathroom facilities, baggage areas, the train and gardens.
• Providing platform announcements and active platform management.
• Providing exceptional customer service to travelling customers and the local community – this includes assisting with customer luggage.
• Operating station machinery and equipment.
• Reporting any safety concerns to the Operation Coordinator.

Roser/Hours

This is a full-time position which generally works between the hours of 0800 and 1600. You can expect to be on a roster which will include a variety of start and finish times as well as weekends and public holidays, so flexibility is required in this position. 

We are seeking to connect with someone who ideally will have:

• The ability to work autonomously but also within a team environment.
• Strong communication skills coupled with a customer focused attitude to ensure a positive experience with customers.
• Sound computer skills.
• A strong work ethic and willingness to go the ‘extra mile’.
• A safety conscious attitude.
• Resilience and ability to self-motivate.
• Ability to undertake a variety of manual handling tasks including cleaning and lifting of heavy luggage up to 20 kilograms.
• Previous cleaning experience or admin experience (ticketing or booking of travel).

For full position responsibilities please read this Position Description.

Supporting a Diverse Workforce
Queensland Rail acknowledges the Traditional Owners and Elders of the lands and waterways our network traverses.
 
Our teams are People who Count. We encourage diversity in our teams, including different genders, age, race, disability status, sexual orientation, religions, neurodiversity, education levels and many more aspects. No two journeys are the same, and it’s because of our differences that as a collective, we achieve great things.
 
Please advise if you would like to discuss reasonable adjustments in the recruitment process.

Your journey matters. Make it with us. 
There’s never been a more exciting time to join Queensland Rail. If you're ready to make a real impact and help shape our future, we encourage you to submit your resume and cover letter by 11:59 PM (AEST) on Wednesday 30th July 2025.

To learn more about this opportunity please contact  Jelena.Nikolovski@qr.com.au  with your specific enquiry.