Authorised Officer

Join us for a Tomorrow that Counts and we’ll connect you to an amazing career

If you're someone who enjoys working with people, staying calm under pressure, and making a positive impact in the community—we encourage you to explore this career.

No prior industry experience required — success as an Authorised Officer comes from a mix of transferable skills, life experience, and personal qualities like confidence, resilience, and strong communication

Your opportunity

The Authorised Officer Unit helps ensure the safety and security of Queensland Rail’s network and passengers by patrolling trains and stations. Using conflict resolution skills and legislative powers, they manage antisocial, inappropriate, and potentially criminal behaviour.

In addition to safety responsibilities, the role also involves providing customer service and acting as a key interface between Queensland Rail and the communities we serve.  

• Assist passengers with general enquiries.
• Issue infringement notices or take appropriate action when necessary.
• Effectively de-escalate situations and communicate with members of the public, including individuals experiencing mental health challenges or under the influence of drugs or alcohol.
• Manage and respond to antisocial, inappropriate, or potentially criminal behaviour, using conflict resolution skills to defuse situations that may pose a risk to safety.
• Maintain high-quality written records of events

Hear directly from one of our Authorised Officers, Boydy, as they share insights into this important role and what they find most rewarding about their work.

Transferable industry experience may include, but is not limited to:

• Education, Care, and Social Services
• Security and Law Enforcement
• Retail and Hospitality

We are looking to connect with someone who has:

• Exceptional customer service skills with a strong focus on positive engagement
• Proven ability to de-escalate conflicts and manage challenging situations effectively
• Excellent situational awareness and quick decision-making abilities
• Strong communication, negotiation, and interpersonal skills to engage with customers, TransLink, Queensland Rail, Police, and the wider public
• Ability to perform confidently and calmly under high-pressure conditions
• Demonstrated capability to interpret and apply policies, procedures, and legislation accurately
• Keen attention to detail with the judgment to make fair and justifiable decisions in dynamic environments

Please view the full Position Description.for further details.

Benefits that Count
All that Queensland Rail achieves each day relies on the hard work and talent of our teams. That’s why we offer a range of attractive benefits designed to help you bring your best, including:

• Strong focus on safety – we ‘work safe’ every day to ensure everyone goes ‘home safe’ 
• Prioritise your physical, emotional and financial wellbeing with our range of services QRI Lifestyle
• Shape your rewarding career with clear pathways, opportunities for growth and leadership 

And more! See the full range of benefits available to Queensland Rail employees.

Remuneration and Work Arrangement

• Starting base salary approximately $85,000 + 12.75% superannuation + regular penalty rates

• Paid training and ongoing support to develop your career
• 5 weeks annual leave per year
• Rotating roster (with penalty rates) including weekends, nights, and public holidays
• Based at Roma Street, with work conducted across multiple Queensland Rail locations.

Supporting a Diverse Workforce
Queensland Rail acknowledges the Traditional Owners and Elders of the lands and waterways our network traverses.
 
Our teams are People who Count. We encourage diversity in our teams, including different genders, age, race, disability status, sexual orientation, religions, neurodiversity, education levels and many more aspects. No two journeys are the same, and it’s because of our differences that as a collective, we achieve great things.
 

Please advise if you would like to discuss reasonable adjustments in the recruitment process.

Your journey matters. Make it with us. 
There’s never been a more exciting time to join Queensland Rail. If you're ready to make a real impact and help shape our future, we encourage you to submit your resume and cover letter by 11:59 PM (AEST) Sunday 29th June 2025.

To learn more about this opportunity please contact Jelena Nikolovski with your specific enquiry via Jelena.Nikolovski@qr.com.au